Staff Product Designer: Support Experience & AI Tools

DoorDash High Volume; New York (NY); Hybrid; USD 148,000 - 218,000; Full time

Job summary

DoorDash is seeking a Staff Product Designer to join the Support Design team in New York. You will shape the end-to-end design of multi-modal experiences, from customer and dasher support journeys to internal tooling, partnering with engineering and product management in a hybrid NYC office setup.

You'll drive projects from concept to shipped product, raise design quality while balancing speed and impact, and mentor peers on responsible AI usage to raise the bar for the whole product group.

Qualifications

• Portfolio shows craft excellence, systems thinking, and leadership through influence.
• You reach for code editors and LLM-powered tools as naturally as design tools, prototyping in production and contributing meaningfully to the codebase.
• You influence, design, and build solutions that work across teams and workflows.
• You enjoy navigating unclear problems across multiple teams and create clarity through shipped artifacts, not slide decks.
• Background in high-growth consumer tech or complex marketplace products.

Responsibilities

• Define projects with a clear point of view on what to build, writing briefs that synthesize inputs into roadmap milestones.
• Bring clarity to ambiguous problems and drive prioritization across teams for high-leverage work.
• Shape projects from concept through execution and ship work that drives measurable outcomes across multiple teams.
• Design solutions spanning multiple workflows and contribute to shared tools that improve productivity.
• Mentor peers on responsible AI use and contribute reusable frameworks adopted beyond the team.
• Build relationships across teams to influence roadmaps with evidence-based prototypes.

Skills

Portfolio

LLM tools

Cross-functional collaboration

Job description

DoorDash is seeking a Staff Product Designer to join the Support Design team in New York. You will shape the end-to-end design of multi-modal experiences, from customer and dasher support journeys to internal tooling, partnering with engineering and product management in a hybrid NYC office setup.

You'll drive projects from concept to shipped product, raise design quality while balancing speed and impact, and mentor peers on responsible AI usage to raise the bar for the whole product group.