Staff Product Designer, Support

DoorDash; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

medical benefits

dental benefits

vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash is hiring a Staff Product Designer to join our Support Design team in New York City with a hybrid work model. You will shape the design of the full support journey across customer, dashers, and merchants, building systems and experiences from concept to shipped product and delivering high-quality, multi-modal experiences.

You will work with engineering and product managers, explore data, and use LLM-powered tools alongside traditional design tools, defining projects, prioritizing work,

Job description

About the Team

At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver.

As a Designer at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day.

You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don't exist yet, you build them.

About the Role

We're looking for a Staff Product Designer to join our Support Design team and shape how we as a product and brand show up for our customers, dashers, and merchants when they are looking to us for help. We design the system and experiences across the full support journey, from proactively preventing issues from happening to delivering exceptional quality support that drives loyalty. Our scope spans immersive, multi-modal mobile experiences (order tracking, self-help, chatbot and voice ai) to operationally critical internal tooling and infrastructure (case management, agent training, performance, automation).

You will report to the head design for Customer Experience and Integrity, working alongside designers focused on support experience, support tooling, fraud, trust, safety, and compliance. We operate in a hybrid model with 1-2 days per week in our New York City office.

You're excited about this opportunity because you will...

• Define projects with a clear point of view on what to build, writing briefs that synthesize business and customer inputs into roadmap milestones; balance customer needs, business goals, and feasibility to shape what your team builds and why
• Bring clarity to ambiguous, cross-team problems and turn them into actionable work that ships; drive prioritization across your team and adjacent teams, making tradeoffs between design quality, speed, and impact so the highest-leverage work moves first
• Shape key projects from concept through execution - staying close enough to resolve issues during iteration, guiding design direction, and shipping work that drives measurable outcomes across multiple teams; produce high-fidelity designs and production-ready prototypes that set the craft standard for the team
• Design solutions spanning multiple workflows and contribute to shared tools - prompt libraries, component generators, workflow automations - that improve productivity across teams; mentor peers on responsible AI use and contribute reusable frameworks adopted beyond your own team
• Build trusted relationships across your team and adjacent product teams, influencing their roadmaps through evidence-based thinking and live prototypes that make your recommendations concrete; pursue consistent self-improvement and flex into raising team outcomes
• Multiply team capacity through mentorship, recruiting, and inclusive practices that raise the bar across your product group

We're excited about you because...

• You have a portfolio that shows projects that demonstrate craft excellence, systems thinking, and leadership through influence
• You reach for code editors and LLM-powered tools as naturally as design tools, prototyping in production and contributing meaningfully to the codebase
• You influence, design, and build solutions that work across teams and workflows
• You enjoy navigating unclear problems across multiple teams and create clarity through shipped artifacts, not slide decks
• You have a background in high-growth consumer tech or complex marketplace products

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical benefits
• dental benefits
• vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

For salaried roles: flexible paid