Staff Performance Manager

EmployBridge; New Berlin (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Monthly bonus potential

Medical, Dental & Vision benefits

8 Paid Holidays per year

2 Floating Holidays per year

Paid Time Off

401(k)

Wellness Program

Career growth opportunities

Job summary

Remedy Staffing is seeking a Staff Performance Manager for our New Berlin and Wauwatosa, WI locations. You will supervise daily personnel activities to ensure timely, accurate delivery of customer goods and services, while coaching staff and managing performance reviews and assignments.

This role collaborates with site supervisors and client management to meet staffing needs. The role involves recruiting, onboarding, attendance management, and payroll coordination when needed, with a focus on

Qualifications

• High school diploma or 6 months related experience.
• Experience in a customer service role with multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.

Responsibilities

• Supervise day-to-day personnel activities to ensure timely, accurate delivery of goods and services.
• Conduct new hire orientations and onboarding procedures for clients.
• Maintain attendance and headcount reports; support payroll processing when needed.
• Communicate workforce needs to clients using labor market data to propose solutions.
• Participate in client forecasting meetings and stay informed on business needs.
• Develop and maintain client relationships through effective HR and reporting.
• Create reports (CRM, Power BI, time/attendance) to identify workforce challenges and propose solutions.
• Coach associates on policies and conduct investigations when necessary.
• Perform employee performance reviews and manage assignments.

Skills

Customer service excellence

HR data management

Team leadership

Process-driven

Communication across platforms

Problem solving

Attention to detail

Education

High School Diploma

Tools

CRM systems

Power BI

Time & attendance software

Job description

Staff Performance Manager

Remedy Staffing - New Berlin & Wauwatosa , WI

Work Location: Recruiting in branch Wauwatosa & Onsite client management in New Berlin

Hours: 8am - 5pm Mon-Fri (Some flexibility required for management of the clients business needs)

Job Summary

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma or 6 months related experience

Competencies (Skills & Knowledge You'll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• High EQ/High IQ team
• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• Prescription Drug Benefits
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave
• A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.