Staff Operations Specialist

SiSTEM Tutoring; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

SiSTEM Tutoring is seeking a Staff Operations Specialist to oversee the onboarding, training, and coordination of their support team. This remote role involves ensuring quality support and effective communication while promoting a culture of success among team members. Ideal for someone with strong organizational skills and a passion for education.

Qualifications

• Strong organizational and time management skills essential.
• Ideal for proactive individuals interested in education or edtech.
• Excellent communication skills are a must.

Responsibilities

• Coordinate onboarding and training for tutors and mentors.
• Maintain staff rosters and match students with team members.
• Monitor performance and provide feedback.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Detail-oriented

Proactive follow-up

Juggling multiple workflows

Project management

Tools

Google Workspace

Hubspot

Calendly

Job description

Staff Operations Specialist (Freelance or Intern)

Pay: Up to $1000/month | Hours: 8–12 hrs/week

• Location: Remote
• Start Date: July 1, 2025 to September 30, 2025
  
  

What You’ll Do

As our Staff Operations Specialist, you’ll lead the onboarding, training, and day-to-day coordination of our entire support team which includes tutors, mentors, bootcamp instructors, and roadmap coaches. Your job is to ensure every SiSTEM learning partner is set up for success and delivering high-quality support.

Key Responsibilities

• Coordinate onboarding and training for tutors, mentors, coaches, and instructors.
• Maintain active rosters of qualified support staff.
• Match students with appropriate team members based on needs and availability.
• Monitor performance, review feedback, and flag concerns for follow-up.
• Support scheduling, communication, and accountability across roles.
  
  

Daily Expectations

• Respond to internal team and staff inquiries within 24 hours.
• Confirm upcoming sessions and assignments.
• Review tutor/coach reports and feedback forms.
• Proactively follow up on missed tasks, red flags, or training gaps.
  
  

Skills We’re Looking For

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Detail-oriented and proactive with follow-up.
• Ability to juggle multiple workflows and people at once.
• Comfort using project management, email and communication tools (e.g., Google Workspace, Hubspot, Calendly)
• Background or interest in education, edtech, people operations, or learning experience design.
  
  

Ideal For

A proactive VA, education/edtech student, or early-career coordinator who thrives on keeping people and systems running smoothly. If you're a natural people manager who enjoys data analysis, process and impact, this is your role.

About SiSTEM

The system wasn’t built for everyone. So we built SiSTEM. At SiSTEM, we believe no one should have to guess their way through school, college, or career. We don’t just offer tutoring or videos. We build personalized roadmaps. We connect students to real educators, match families with mentors, and guide career changers with clarity and care. Whether you're starting fresh or starting over, we give you the structure, support, and strategy to move forward with confidence.