Partner Operations Specialist

Channel Impact; North Carolina; Remote; USD 50,000 - 66,000; Full time

Job summary

Join a leading company as a Partner Operations Specialist, where you'll support partner operations for a high-tech client's Global Partner Program. This full-time role offers a chance to leverage your Partner Operations experience and work with various partner systems while enjoying the flexibility of remote work within the Eastern Time or Atlantic Standard Time zones.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• 4 - 6 years of Partner Program/Partner Marketing Operations experience required.
• Strong knowledge of Salesforce is essential.
• Experience managing a partner portal is necessary.

Responsibilities

• Provide daily support to partners and internal teams.
• Manage and maintain multiple partner systems.
• Analyze partner performance data to identify trends.

Skills

Partner Support

Problem-solving

Initiative

Education

B.A. or B.S.

Tools

Salesforce

Job description

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Channel Impact is a channel specialty firm that helps companies of all sizes achieve route to market success through partnering. Join us—to grow your career and be recognized as one of the best and brightest experts in the partner community.

Channel Impact is seeking a Partner Operations Specialist to join our team. In this role you’ll be responsible for supporting partner operations for our high-tech client’s Global Partner Program. The ideal candidate has broad Partner Operations experience including Partner Support, Partner Portal management, Partner Program, and compliance.

This is a full-time, salaried opportunity with benefits. This role is open to remote workers in the Eastern Time or Atlantic Standard Time within the United States or Canada.

What you will do:

• Provides comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, agreements, and program-related matters.
• Manage and maintain multiple partner systems, including the portal, Salesforce, account mapping tool, learning management system, and partner university.
• Collaborate with business system teams to continuously improve, troubleshoot, and optimize the performance of partner systems.
• Introduce and integrate new partner tools into our platform ensuring they are delivered on time and to the desired quality standards and adoption.
• Implement and maintain monitoring and alerting systems to proactively detect and resolve problems.
• Create comprehensive documentation for all partner systems to support user understanding and adoption.
• Develop and manage streamlined partner processes for onboarding, deal registration, incentives (SPIFFs/MDF), opportunities, and agreements.
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze partner performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Track partner performance against established KPIs, ensuring adherence to program commitments and policies.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

What you Bring:

• 4 - 6 years of Partner Program/Partner Marketing Operations or similar experience with a high-tech company (Required)
• Strong knowledge of Salesforce (Required)
• Experience managing and maintaining a partner portal (Required)
• Experience with partner MDF, rebates and compliance (Required)
• Self starter that shows initiative with a “can do” attitude
• Demonstrated problem-solving abilities, including working with others to quickly reach sustainable resolutions
• Up to 10% travel
• B.A. or B.S. (Required)

Channel Impact is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or other applicable legally protected characteristics.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Computer and Network Security

Referrals increase your chances of interviewing at Channel Impact by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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