Partner Operations Specialist

Podium Education, Inc; Harvard (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

Podium Education, a leading SaaS company in the education sector, is seeking a Partner Operations Specialist to enhance operational delivery and partner success. This role involves managing workflows, ensuring data integrity, and improving student enrollment processes. Ideal candidates are tech-savvy with a keen eye for detail and a solution-oriented mindset. Join a dynamic team dedicated to making a significant impact in the education landscape.

Benefits

401k, Health, Vision and Dental insurance packages

Unlimited Paid Time Off

Short term disability insurance

Discounted Wellhub Membership

Access to 3 Mental Health Applications

Eight Company-Paid for Therapy Sessions

Excellent Birthing and Bonding Leave policies

Early closure during summer months on Fridays

Opportunities to upskill through Global Experiential Programs

Talented co-workers and significant impact on student lives

Qualifications

• 2–4 years in operations, systems support, or implementation role is required.
• Experience in higher education, edtech, or SaaS preferred but not required.
• Strong documentation, QA, and troubleshooting instincts are necessary.

Responsibilities

• Manage registration workflows and ensure operational excellence.
• Support billing and enrollment processes, monitor registration flows daily.
• Collaborate with cross-functional teams on system updates and problem resolution.

Skills

Detail-oriented

Tech-savvy

Problem-solving

Cross-functional communication

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Zapier

Iterable

Notion

Job description

Partner Operations Specialist

Who we are

Podium Education partners with colleges and companies to supercharge the undergraduate degree with skills, experience, and a bridge to a great career. In 2023, Podium was the largest accredited producer of technical talent in the United States. Podium serves a population of over 1,000,000 students across more than 70 of the largest and most well-known universities in the country, including Georgetown, UNC, Harvard, ASU, and Texas A&M. In 2023, Podium acquired Untapped, the leading all in one early career software and talent marketplace, to further our mission of making sure every college student has a path to a great career. Together we are building the end to end platform from college to career.

Podium Education programs are offered as online courses within standard university semesters. Through Podium, students gain real-world experience while tackling projects from the world's most recognized brands, such as Spotify, Netflix, Shopify, Uber, Google, and Airbnb. Our flagship program is the Global Career Accelerator (here’s an example: https://www.globaltech.asu.edu/about) which runs at 70+ universities around the country.

• Student Experience - Customer NPS is better than Netflix, Apple, and Amazon.

• Student Access - Programs are for credit, count towards graduation, and are financial aid eligible.

• Student Outcomes - Their undergraduate students go on to work at places like JP Morgan, Airbnb, Stripe and Deloitte directly through our careers marketplace.

Podium Education is a privately held growth stage company based in Austin, TX with prominent investors, including Sequoia Capital, Owl Ventures, Lumos Capital Group, Learn Capital, Lachy Groom, Goldcrest Capital, and Album VC.

Job Description

Podium is a fast-growing, mission-driven SaaS company transforming how educators and students engage with learning. As we scale toward our next phase of growth, we are seeking a Partner Operations Specialist to join our Partner Operations Team. This is a great opportunity to directly contribute to the growth and success of a dynamic company.

The Partner Operations Specialist plays a dual role in executing operational delivery and maintaining the systems that power partner success. This position supports the scaled, efficient delivery of our renewal-stage partners by managing registration workflows, forms, communications, data integrity, and automations.

This role is ideal for someone who is highly detail-oriented, tech-savvy, and thrives on creating structured, scalable systems that reduce friction and support a seamless partner experience and student enrollment. You will be expected to operate with a clear enrollment lens, proactively identifying and resolving application and registration issues that may hinder student conversion and partner outcomes.

This role is essential to ensuring operational excellence, proactive enrollment management, and scalable delivery for our growing base of partners. Success in this role is directly tied to improving student conversion and minimizing enrollment friction across all assigned partners.

This role is remote-flexible. We are located on South Congress Ave (next door to Allen’s Boots!) and would love to have you in the office occasionally, but no relocation necessary.

Responsibilities

Operational Delivery & Enrollment Management

• Configure and QA term-based workflows for registration, application, and form intake

• Maintain and update universal ITE and PODI application templates with dynamic logic per partner

• Monitor registration flows daily to identify stalled applicants, stuck statuses, or unexpected drop-offs

• Escalate registration barriers immediately and collaborate with Enrollment and Partner Success to drive resolution

• Support billing and enrollment processes, including census confirmation

• Coordinate with PSMs and Enrollment for clean term handoffs and launch execution

• QA landing pages, student enrollment journey, and email testing workflows with Marketing

• Build and send standard partner deliverables (minimum engagement, check-ins, performance summaries)

• Manage and coordinate resolution of key student blockers such as registration holds, minimum engagement risks, and withdrawal reporting, working cross-functionally to ensure timely resolution and partner visibility

Systems, Data, and Process Management

• Maintain accurate Salesforce records across partner objects: Accounts, Partner Term Offerings, Partner Program Overviews, School Terms, School Systems, Contacts

• Migrate partner data post-signing from Close to Salesforce, including contacts, program specs, and agreement details

• Monitor Zapier workflows and escalate integration errors or breakdowns

• Perform L1 QA on form logic, display rules, and internal automations

• Track IOR and observer assignments; ensure correct reflection in Salesforce

• Assist with timing and delivery of automated in-term communications using Iterable

Cross-Functional Support & Issue Resolution

• Respond to Tier 2 internal support tickets; escalate Tier 3 issues to Partner Success

• Collaborate with Marketing, Tech, and Ops teams on form updates, logic fixes, and automation enhancements

• Track registration data, update partner dashboards, and flag potential delivery gaps

• Execute and support campaign readiness, testing, and QA in partnership with Marketing

• Work with technology on lifecycle comms: build Iterable journeys by stakeholder type (IORs, advisors, champions)

Qualifications

• 2–4 years in an operations, systems support, or implementation role

• Proficiency in Salesforce, Iterable, Zapier, basic data analytics, Notion, and form platforms (e.g., Paperform, Airtable)

• Solution-oriented and curious mindset when approaching data and problems.

• Strong documentation, QA, and troubleshooting instincts

• Detail-oriented and comfortable managing multiple systems concurrently

• Effective cross-functional communicator with strong follow-through

• Experience in higher education, edtech, or SaaS preferred but not required

Benefits

• 401k, Health, Vision and Dental insurance packages

• Short term disability insurance

• Unlimited Paid Time Off

• Discounted Wellhub Membership

• Access to 3 Mental Health Applications

• One Medical Membership

• 8 Company-Paid for Therapy Sessions

• Free access to upskill through our Global Experiential Programs

• Excellent Birthing and Bonding Leave policies

• Sleep coach for post-partum and infant coaching

• Student and Partner focused half days every First Friday of the month

• Summer Fridays - half day on Friday during the summer months

• Extremely talented and intelligent co-workers

• A massive impact on universities and the lives of others, every single day