Staff Network Reliability Engineer, Cloud Operations

Skylo Technologies; Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Skylo Technologies is seeking a Staff Network Reliability Engineer, Cloud Operations, to own the health of Skylo’s hybrid production cloud. You will oversee GKE clusters, on-prem Kubernetes, and the observability stack to ensure reliable performance across the NTN-based service.

You will set SLOs, manage error budgets, and mentor Senior NREs while partnering with Ops Platform Engineering to automate remediation.

Qualifications

• Experience maintaining cloud infrastructure health in hybrid production environments.
• Proficiency with GKE, Kubernetes, and on-premise Kubernetes cluster operations.
• Familiarity with observability stacks (Prometheus, Grafana, OpenTelemetry, Loki).
• Ability to define SLOs and manage runbooks.
• Experience with PostgreSQL and Redis operations and failover.

Responsibilities

• Own 24x7 cloud infrastructure health across Skylo’s hybrid production environment (GKE, namespaces, pods, PVCs).
• Maintain on-premise Kubernetes cluster health including storage and CNI networking.
• Monitor alarms using Grafana/VictoriaMetrics, Prometheus, Cloud Monitoring, and log correlation.
• Execute runbooks for fault categories (GKE recovery, PVC repair, database failover, drift remediation).
• Own GKE cluster monitoring and post-change runbooks reflecting current topology.

Job description

The world still has coverage blind spots. You could help eliminate them at Skylo.

Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We’re not building toward this future. We’re already in it.

Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we’re just getting started.

At the heart of it all is Skylo’s commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It’s the infrastructure that makes true anywhere, anytime connectivity possible.

When you join Skylo, you’ll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world’s most remote places.

This is a rare chance to work on technology that matters, at a company that’s already proving it works

ABOUT SKYLO

Skylo is a global Non-Terrestrial Network (NTN) service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites.

Skylo’s direct-to-device service is live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo’s commercial NTN vRAN — a 3GPP standards-based, cloud-native base station and core. Skylo provides an anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

HOW YOU WILL IMPACT SKYLO

As a Staff Network Reliability Engineer, Cloud Operations, in the Global Product Support & Customer Success organization, you are the Cloud Infrastructure domain authority within Skylo’s production NTN network. Everything runs on the infrastructure you keep healthy — RAN NFs, Core NFs, OSS, BSS, and the observability pipeline itself. When a GKE node fails, when ArgoCD drifts, when a Persistent Volume Claim goes unavailable, when a PostgreSQL replica falls behind, when Prometheus WAL corrupts — you own the response.

You operate across Skylo’s full hybrid cloud estate: GCP public cloud (GKE clusters, Pub/Sub pipelines, Cloud SQL) and on-premise private cloud infrastructure (bare-metal Kubernetes, hyperconverged compute, software-defined storage). You own 24x7 platform health, the observability pipeline (Prometheus, VictoriaMetrics, Grafana, OpenTelemetry), persistent storage operations (PostgreSQL, Redis), and the operational interface with Network Implementation for all GitOps-driven infrastructure changes.

At Staff NRE level you go beyond keeping the lights on. You define and maintain SLOs tied to network SLA commitments, own error budget tracking, drive toil reduction, and partner with Ops Platform Engineering to automate the infrastructure remediation loop. You are the last technical stop before a Cloud Infrastructure problem becomes an engineering escalation — and you are a force multiplier, mentoring Senior NREs and contributing the operational requirements that shape Skylo’s platform roadmap.

KEY RESPONSIBILITIES

Cloud Infrastructure Operations & Health Ownership

• Own 24x7 cloud infrastructure health across Skylo’s hybrid production environment: GKE cluster node status, namespace and pod health, Persistent Volume Claim availability, network policies, and multi-cluster federation across Skylo’s GCP footprint.

• Own on-premise Kubernetes cluster health: bare-metal node availability, container runtime stability, CNI networking, persistent storage arrays (Ceph/Rook or equivalent), and hyperconverged compute platform operations (Harvester, KubeVirt, or KVM).

• Monitor and triage infrastructure alarms using OSS dashboards, Grafana/VictoriaMetrics telemetry, GCP Cloud Monitoring, and Loki log correlation — distinguish transient platform events from systemic infrastructure degradation.

• Execute and own Cloud Infra runbooks for P2–P4 fault categories: GKE node recovery, pod eviction and rescheduling, PVC repair, database failover execution, Prometheus WAL corruption recovery, ArgoCD drift remediation, and certificate rotation — without requiring engineering involvement for covered fault classes.

• Own BSS-IIS GKE cluster monitoring and infrastructure health; maintain runbooks that reflect current cluster topology after every infrastructure change.

Observability Pipeline & Data Platform Operations

• Own the observability pipeline end-to-end: Prometheus scrape target integrity, VictoriaMetrics retention and query performance, Grafana dashboard coverage and accuracy, OpenTelemetry collector health, and alert routing via Pub/Sub to the OSS.

• Maintain database reliability: PostgreSQL streaming replication health, backup and restore procedures, failover testing, query performance monitoring; Redis cluster operations, eviction policy management, and persistence configuration.

• Ensure log aggregation pipeline health (Loki or ELK): ingestion rates, retention policies, query performance, and completeness — the observability stack must be operational before the network events it monitors can be triaged.

• Partner with NI (Network Implementation & Infrastructure) on all planned infrastructure changes: receive advance notice, validate post-deployment observability, and sign off on operational readiness before the change window closes.

Cloud Infrastructure Incident Diagnosis & Escalation Authority

• Serve as the L3 escalation authority for all Cloud Infra incidents: take