Senior Network Reliability Engineer, Incident Management

Skylo; Mountain View (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Skylo is seeking a Network Reliability Engineer (NRE) for Incident Management within the Global Product Support & Customer Success organization. You will serve as the operational nerve center of Skylo's 24x7 incident response, owning the bridge from first alert to full restoration across RAN, 5G Core, Cloud, and OSS.

As a Senior NRE level, you will independently lead Sev 1-4 bridge calls, coordinate runbooks, drive end-to-end lifecycle management, and ensure SLA commitments with MNO partners are

Responsibilities

• Independently command bridge calls for Sev 1-4 incidents and act as the communication lead during Sev 1 events.
• Coordinate incident response across RAN, 5G Core, Cloud Infrastructure, and OSS.
• Ensure incidents are triaged, escalated, and resolved with speed and discipline.
• Manage the full incident lifecycle end-to-end in the ticketing system and maintain an auditable timeline.

Job description

The world still has coverage blind spots. You could help eliminate them at Skylo. Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it. Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started. At the heart of it all is Skylo's commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It\'s the infrastructure that makes true anywhere, anytime connectivity possible. When you join Skylo, you\'ll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world\'s most remote places.

This is a rare chance to work on technology that matters, at a company that\'s already proving it works

How You Will Impact Skylo

As a Network Reliability Engineer (NRE) for Incident Management in the Global Product Support & Customer Success organization, you are the operational nerve center of Skylo\'s 24x7 incident response function. You own the bridge, from first alert to full-service restoration. On a network where every subscriber is roaming over satellite, structured incident coordination directly determines whether millions of devices stay connected. You operate across all three Skylo hubs (Mountain View, Espoo, Bengaluru) and across every network domain: RAN, 5G Core, Cloud Infrastructure, and OSS, ensuring incidents are triaged, escalated, and resolved with speed and discipline.

At Senior NRE level you independently command bridge calls for Sev 1-4 incidents, support subject matter experts as incident coordinator and function as the communication lead during Sev 1 events, drive the execution of runbooks without supervision, manage the full incident lifecycle end-to-end in the ticketing system, and continuously improve the procedures you operate against. You are not a ticket router, you are the structured coordinator who ensures every incident has a clear owner, a live timeline, and a documented resolution path. Assuring Skylo\'s network availability commitments to MNO partners and meeting SLA obligations is your primary measure of success.