Staff ML Engineer: End-to-End AI Security Engine

ServiceNow, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 210,000 - 310,000; Full time

Job summary

ServiceNow, Inc. is seeking a Staff ML Engineer to own a major subsystem of a novel exploitability engine. You will drive end-to-end design, production deployment, and quality metrics for components like the probability core and exposure graph.

You will mentor engineers, influence cross-team workstreams, and collaborate with product, security R&D, and SecOps to translate customer problems into robust subsystem design, with emphasis on AI safety and governance.

Qualifications

• 6+ years of software engineering experience.
• Demonstrated experience as the technical owner or lead for a significant system or subsystem.
• Depth building AI/ML-powered production systems; probabilistic modeling, graph analytics, or calibration is a strong plus.
• Modern AI experience: LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
• Strong programming experience in Python and/or Java, Go, or a similar language.
• Cloud-native technologies, distributed systems, APIs, databases, and scalable architectures.
• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
• Cybersecurity or security-product experience, or familiarity with modern security architectures and operations, is strongly preferred.

Responsibilities

• Own a major subsystem end-to-end—the probability core, the exposure graph and entity resolution, or the calibration and validation loop.
• Drive design decisions within your subsystem and how it interfaces with the rest of the engine.
• Define metrics such as entity-resolution accuracy, calibration quality, or path-ranking precision.
• Provide technical direction for engineers in your area.
• Take a major subsystem from design to production at scale.
• Mentor engineers and lead a workstream through influence.
• Collaborate with product, security R&D, and SecOps to turn customer problems into subsystem design.
• Establish AI safety, security, and guardrails for the agentic parts of your subsystem.

Skills

Python

Java

Go

TypeScript

Distributed systems

Graph analytics

Education

Bachelor’s or Master’s in CS/AI/ML or related

Tools

APIs

Graph databases

LLM tooling

Job description

ServiceNow, Inc. is seeking a Staff ML Engineer to own a major subsystem of a novel exploitability engine. You will drive end-to-end design, production deployment, and quality metrics for components like the probability core and exposure graph.

You will mentor engineers, influence cross-team workstreams, and collaborate with product, security R&D, and SecOps to translate customer problems into robust subsystem design, with emphasis on AI safety and governance.