Senior ML Architect — AI Security & Risk Systems

ServiceNow; Santa Clara (CA); On-site; USD 201,000 - 352,000; Full time

Job summary

ServiceNow in Santa Clara is seeking a Senior Staff Engineer to own the architecture of a novel exploitability engine, delivering end-to-end security analytics at production scale. You will set technical direction, make defensible calls, and multiply the engineers around you.

Lead zero-to-one work, drive cross-team architectural decisions, and mentor senior engineers while partnering with product, security R&D, and SecOps to translate customer problems into robust, scalable designs.

Qualifications

• 10+ years of software engineering experience including leading complex production systems.
• Technical owner or lead for a major system across teams.
• AI/ML-powered production systems; probabilistic modeling, graph analytics, or calibration/evaluation is a strong plus.
• Modern AI experience: LLMs, RAG, embeddings, vector search, agent-chains/workflows, model evaluation or observability.
• Strong programming in Python and/or Java, Go, or similar language.
• Cloud-native tech, distributed systems, APIs, databases, and scalable architectures.
• Cybersecurity or security-product experience, or familiarity with modern security architectures.

Responsibilities

• Lead zero-to-one work at production scale: turn novel problems into reliable systems.
• Drive technical direction across architecture, design, and code reviews in the incubation.
• Mentor senior engineers and lead by influence.
• Partner with product, security R&D, SecOps to translate problems into architecture.
• Establish AI safety, governance, and guardrails for production systems.

Skills

Agentic/LLM systems

Probabilistic modeling

Graph analytics

Calibration and evaluation

Distributed systems

Cloud-native development

Python

Java/Go/TypeScript

Mentorship

Security problems

Education

Bachelor’s or Master’s in CS/AI/ML or related

Job description

ServiceNow in Santa Clara is seeking a Senior Staff Engineer to own the architecture of a novel exploitability engine, delivering end-to-end security analytics at production scale. You will set technical direction, make defensible calls, and multiply the engineers around you.

Lead zero-to-one work, drive cross-team architectural decisions, and mentor senior engineers while partnering with product, security R&D, and SecOps to translate customer problems into robust, scalable designs.