Staff ML Engineer - AI Security & Risk Architect

Servicenow; Santa Clara (CA); On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Santa Clara, CA seeks a Staff ML Engineer to own a major ML subsystem end-to-end—from probability core to exposure graph. You’ll drive design decisions, scale to production, and set quality metrics for accuracy and calibration.

You will lead engineers, mentor teammates, and collaborate with product, security R&D, and SecOps to translate customer problems into robust subsystem designs while establishing AI safety and guardrails.

Qualifications

• 6+ years of software engineering experience, including leading the design and delivery of complex production components.
• Demonstrated experience as the technical owner or lead for a significant system or subsystem.
• Depth building AI/ML-powered production systems; probabilistic modeling, graph analytics, or calibration and evaluation is a strong plus.
• Modern AI experience: LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
• Strong programming experience in Python and/or Java, Go, or a similar language.
• Cloud-native technologies, distributed systems, APIs, databases, and scalable architectures.
• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
• Cybersecurity or security-product experience, or familiarity with modern security architectures and operations, is strongly preferred.

Responsibilities

• Take a major, ambiguous subsystem from design through production at scale.
• Drive design and code reviews in yourarea, andraise the engineering bar around you.
• Mentor engineers and lead a workstream through influence.
• Partner with product, security R&D, and SecOps to turn customer problems into subsystem design.
• Establish AI safety, security, and guardrails for the agentic parts of your subsystem.

Skills

Python

Java

Go

TypeScript

Distributed systems

AI/ML production systems

Graph analytics

LLMs

Security

Mentorship

Education

Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline

Tools

Claude Code

Codex

Cursor

Windsurf

Job description

ServiceNow in Santa Clara, CA seeks a Staff ML Engineer to own a major ML subsystem end-to-end—from probability core to exposure graph. You’ll drive design decisions, scale to production, and set quality metrics for accuracy and calibration.

You will lead engineers, mentor teammates, and collaborate with product, security R&D, and SecOps to translate customer problems into robust subsystem designs while establishing AI safety and guardrails.