Staff Internet Ingress & Edge Engineer (Cloud Networking)

EY; Philadelphia (Philadelphia County); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Flexible vacation policy

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery, ingress operations, and edge security across AWS, AVI, Azure, DNS, and certificates. You will monitor, troubleshoot, onboard applications, perform configuration changes, and follow runbooks to maintain service health.

The role offers a hands-on, development-path oriented environment with defined procedures, collaborating with multiple teams and vendors to ensure platform reliability and performance.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud components.
• Assist with listeners, target groups, health checks, certificates, and traffic policies; implement changes under change controls.

Skills

Networking fundamentals

Cloud operations

Load balancing

DNS management

TLS/SSL

Troubleshooting

Incident response

Documentation

Terraform

Git workflows

Automation

Communication

Education

Associate's or Bachelor's degree in IT/CS/Engineering

Equivalent practical experience preferred

Tools

AWS ALB/NLB

AVI Load Balancer

Azure Ingress

Terraform

Git

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery, ingress operations, and edge security across AWS, AVI, Azure, DNS, and certificates. You will monitor, troubleshoot, onboard applications, perform configuration changes, and follow runbooks to maintain service health.

The role offers a hands-on, development-path oriented environment with defined procedures, collaborating with multiple teams and vendors to ensure platform reliability and performance.