Staff Internet Ingress & Edge Engineer - Cloud Networking

EY; Buffalo (NY); Hybrid; USD 83,000 - 146,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Flexible vacation policy

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security technologies. The role emphasizes monitoring, troubleshooting, and lifecycle activities within a defined operational framework.

You will work with multiple teams to implement changes, document processes, and maintain platform health while developing deeper ownership of the service over time.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalation complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud platform components.
• Assist with listeners, target groups or pools, health checks, certificates, traffic policies, persistence, and failover configurations.
• Execute approved configuration changes and validate outcomes under established change controls.
• Support upgrades, maintenance, configuration reviews, and lifecycle activities.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Support configuration, testing, rollback preparation, and post-change validation.
• Coordinate with application owners and dependent teams to resolve missing information or implementation issues.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and related edge security controls using approved procedures.
• Escalate DDoS, certificate, security, or availability events according to documented response paths.
• Maintain awareness of approved security standards and configuration requirements.
• Use approved Terraform modules and Git-based workflows to support repeatable configuration activities.
• Assist with testing, peer review, validation, and documentation of Infrastructure-as-Code changes.
• Contribute to runbooks, knowledge articles, configuration standards, and operational procedures.
• Identify repetitive tasks or common issues that may benefit from automation or standardization.
• Participate in lessons-learned and continuous improvement activities.

Skills

Networking concepts

Cloud operations

DNS & TLS

Troubleshooting

Documentation

Change controls

Education

Associate's or bachelor's degree in IT/CS/Engineering/Cybersecurity

Tools

Terraform

Git

APIs

Scripting

IaC concepts

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security technologies. The role emphasizes monitoring, troubleshooting, and lifecycle activities within a defined operational framework.

You will work with multiple teams to implement changes, document processes, and maintain platform health while developing deeper ownership of the service over time.