Staff Infrastructure Engineer: AI-Driven Incident Response

The Hartford; Charlotte (NC); Hybrid; USD 117,000 - 175,000; Full time

Job summary

The Hartford is seeking a Staff Infrastructure Engineer to leverage AI-driven methods for rapid detection, assessment, and resolution of critical service issues and major incidents. You will work within the Technology Command Center to enhance enterprise resilience and implement proactive AI-driven operations.

Hybrid work schedule is expected, with 3 days in the office (Tue-Thu) at Hartford, CT or Charlotte, NC, and cross-functional collaboration with infrastructure, reliability engineering,

Qualifications

• 8+ years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar.
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and Interrogation skills
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.

Responsibilities

• Manage technical and executive communication for major incidents.
• Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
• Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
• Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escalation events.
• Maintain situational awareness during active events; document event patterns and operational observations.
• Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
• Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.

Skills

Splunk

Dynatrace

ITSI

Moogsoft

ThousandEyes

AI analytics

Incident management

Prompt engineering

Automation

Tools

Splunk

Dynatrace

ITSM tools

Moogsoft

ThousandEyes

Job description

The Hartford is seeking a Staff Infrastructure Engineer to leverage AI-driven methods for rapid detection, assessment, and resolution of critical service issues and major incidents. You will work within the Technology Command Center to enhance enterprise resilience and implement proactive AI-driven operations.

Hybrid work schedule is expected, with 3 days in the office (Tue-Thu) at Hartford, CT or Charlotte, NC, and cross-functional collaboration with infrastructure, reliability engineering,