Staff Infrastructure Engineer

thehartford; Hartford (CT); Hybrid; USD 117,000 - 175,000; Full time

Job summary

The Hartford is seeking a Staff Infrastructure Engineer to advance AI-driven monitoring, incident management, and resilient cloud infrastructure within the Technology Command Center. The role requires engineering depth and collaboration across teams to rapidly detect, assess, and resolve critical service issues.

Hybrid work is offered with Hartford, CT or Charlotte, NC office presence three days a week (Tue–Thu).

Qualifications

• 8+ years' experience in monitoring and observability tools.
• Experience in AI-driven data analysis.
• AI tool proficiency including prompt engineering.
• Familiarity with ITSM and ticketing platforms.
• Understanding of event correlation and automation.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.

Responsibilities

• Manage technical and executive communication for major incidents.
• Perform alert triage, correlation, and initial impact assessment.
• Support major incident detection and escalation with resolver teams.
• Use runbooks and SOPs to investigate, prioritize, and escape events.
• Maintain situational awareness during active events.
• Promote events to incidents and coordinate restoration activities.
• Identify improvements to monitoring and automation.

Skills

Monitoring & observability

AI-driven analysis

Prompt engineering

Operational judgment

Analytical thinking

Work under pressure

Cross-functional collaboration

Incident management

Tools

Splunk

Dynatrace

ITSI

Moogsoft

ThousandEyes

Prometheus

Job description

Staff Infrastructure Engineer - IEB07CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Staff Infrastructure Engineer is responsible for leveraging agentic AI to quickly identify, assess, and resolve critical service issues and major incidents, ensuring swift detection and response. The successful candidate will demonstrate engineering-level technical depth in AI, cloud computing concepts, and infrastructure platforms, partnering with cross-functional teams for service restoration and continuously improving the event management process. This position is critical in enhancing enterprise resilience and implementing proactive AI-driven operations within the Technology Command Center.

This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities

• Manage technical and executive communication for major incidents.
• Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
• Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
• Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escape events.
• Maintain situational awareness during active events; document event patterns and operational observations.
• Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
• Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.

Partnership & Work Expectations

Collaborate with infrastructure, application, reliability engineering, service desk, and vendor teams to ensure effective event response and service restoration. Support continuous improvement by identifying recurring alert issues, documenting operational insights, and recommending enhancements to monitoring, runbooks, and automation.

Schedule & Role Expectations

May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure.

Required Qualifications

• 8+ years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar.
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and Interrogation skills
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$116,800 - $175,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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