Staff Hardware Engineer – AI Compute & Rack-Scale Systems

Graphcore; Austin (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision

FSAs and HSAs

401(k) retirement plan

Commuter benefits

Wellness services

Employee Assistance Program (EAP)

Job summary

Graphcore is seeking a Staff Hardware Engineer to provide advanced support for Arm-based hardware platforms across lab and data center environments in Austin, TX. You will lead bring-up, validation, and troubleshooting of server blades, power systems, and rack-scale infrastructure to ensure reliability and performance of next-generation AI systems.

The role collaborates with engineering, platform, and data center teams, focusing on component validation, firmware interaction, and structured

Qualifications

• Bachelor’s degree in a related engineering or computing field.
• 10+ years experience with server hardware architectures and board-level debugging.
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics.

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
• Develop and maintain SOPs, troubleshooting guides, and validation documentation.
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
• Participate in on-call rotations or off-hours support during critical milestones.

Skills

Server hardware architectures

Hardware bring-up

Root cause analysis

Python / Bash scripting

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science

Tools

Python

Bash

Telemetry analysis

Job description

Graphcore is seeking a Staff Hardware Engineer to provide advanced support for Arm-based hardware platforms across lab and data center environments in Austin, TX. You will lead bring-up, validation, and troubleshooting of server blades, power systems, and rack-scale infrastructure to ensure reliability and performance of next-generation AI systems.

The role collaborates with engineering, platform, and data center teams, focusing on component validation, firmware interaction, and structured