Staff Hardware Ops Technical Program Manager

Graphcore; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSAs & HSAs

Disability and life insurance

401(k) retirement plan

Commuter benefits

Wellness services

Employee Assistance Programme (EAP)

Job summary

Graphcore in Austin, Texas seeks a Staff Hardware Engineer to provide advanced operational support for Arm-based hardware across lab and data center environments. You will lead bring-up, validation, and troubleshooting of server blades, racks, and rack-scale infrastructure.

You will collaborate with engineering, platform, and data center teams to ensure reliability and performance of next-generation AI systems, including providing SOPs and mentorship in diagnostics and tooling.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
• 12 years of experience with server hardware architectures and board-level debugging.
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
• Strong collaboration and communication skills in fast-paced engineering environments.
• Experience supporting prototype or pre-production hardware bring-up.
• Familiarity with data center facilities, including liquid cooling and power distribution systems.
• Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting reliability.
• Develop and maintain SOPs, troubleshooting guides, and validation documentation.
• Provide mentorship to junior technicians and engineers on troubleshooting methodologies.
• Participate in on-call rotations or off-hours support during critical milestones.

Skills

Server hardware architectures

System logs analysis

Python

Bash

Automation tools

HPC systems

Rack-scale infrastructure

Data center operations

Troubleshooting

Education

Bachelor’s degree in Electrical Engineering/Computer Engineering/CS

Tools

Diagnostics tools

Telemetry analysis tools

Job description

Graphcore in Austin, Texas seeks a Staff Hardware Engineer to provide advanced operational support for Arm-based hardware across lab and data center environments. You will lead bring-up, validation, and troubleshooting of server blades, racks, and rack-scale infrastructure.

You will collaborate with engineering, platform, and data center teams to ensure reliability and performance of next-generation AI systems, including providing SOPs and mentorship in diagnostics and tooling.