Securities Services - Client Solutions and Implementations Manager - Associate

AECOM; New York (NY); On-site; USD 91,000 - 132,000; Full time

Job summary

Join a leading company as a Client Implementation Lead in the Securities Services industry. You will drive client requirements, manage project activities, and ensure client satisfaction while leading virtual teams. With a competitive salary and a role focusing on strategic improvements, this position is ideal for someone with a strong background in financial services.

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Qualifications

• 3-5 years in Financial Services, particularly Securities Servicing Industry.
• 2+ years in a client-facing implementation role or commensurate experience.
• Strong presentation skills and ability to influence multiple disciplines.

Responsibilities

• Drive client requirements gathering and propose target solutions.
• Manage project activities and virtual teams across multiple locations.
• Conduct post-implementation reviews for service improvements.

Skills

Client-facing skills

Project management

Communication

Influencing

Risk identification

Job description

Join our team as a Client Implementation Lead, where you will play a pivotal role in driving client requirements gathering and proposing target solutions in the Securities Services industry. Your expertise will ensure seamless project execution and client satisfaction.

As a Client Implementation Lead, you will be responsible for understanding client requirements and working with internal partners to design and document solutions. You will own and drive project activities, ensuring robust governance and reporting, while managing virtual teams across multiple locations. Your role will be crucial in delivering excellent client implementation service and driving strategic improvements.

**Job responsibilities**

+ Drive client requirements gathering process and propose target solutions.

+ Ensure client requirements are understood and work with internal partners to design, document, and ensure appropriate sign-off on solutions.

+ Own and drive project activities including developing and managing project delivery plans, facilitating client legal agreements, executing plans with robust governance, and actively mitigating project risks.

+ Manage and motivate virtual working teams across multiple locations and disciplines.

+ Execute post-implementation and production satisfaction reviews to continually improve practices.

+ Effectively prioritize, track, and report on all projects in the pipeline.

+ Ensure all controls and procedures are complied with.

+ Own all project communication to internal and external stakeholders.

**Related Responsibilities**

+ Contribute to strategy for delivering excellent client implementation service.

+ Identify potential tactical and strategic improvements to implementation processes.

+ Proactively drive internal team and department-wide initiatives.

+ Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented.

+ Actively represent and champion the Implementation team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients.

+ Actively represent Implementation team at a range of senior forums.

**Required qualifications, capabilities, and skills**

+ Working knowledge of multiple Securities Services products such as Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody and Trading Services.

+ Project and program management skills.

+ Highly structured and methodical in execution.

+ Clear, articulate, and concise verbal and written communication.

+ Client-facing skills.

+ Proven ability to influence and work collaboratively with multiple internal disciplines (sales, operations, technology, product management).

+ Strong presentation skills.

+ Keen eye for identifying and resolving risks.

+ Ability to systematically remove ambiguity from projects.

+ Work well in an evolving environment.

**Preferred qualifications, capabilities, and skills**

+ 3-5 Years in Financial Services, particularly Securities Servicing Industry.

+ 2+ years in a client-facing implementation role or commensurate experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

**Base Pay/Salary**

Brooklyn,NY $91,200.00 - $132,000.00 / year