Staff Customer Success Manager

Checkr, Inc.

San Francisco (CA)

On-site

USD 169,000 - 199,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision coverage

Learning & development allowance

Relocation stipend

Job summary

Checkr is seeking a Customer Success Manager to own a portfolio of strategic, enterprise clients in a fast-growing, AI-enabled SaaS environment. You will drive adoption, retention, and expansion while aligning with executive sponsors and guiding customers from contract to value realization.

This role emphasizes growth, scalable processes, and close collaboration with Sales and Product. Ideal candidates bring experience managing high-revenue accounts in B2B SaaS, a track record of retention and

Qualifications

Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
A track record of driving both retention and expansion.
Comfort working with executive stakeholders as well as customer technical teams.

Responsibilities

Own a portfolio of strategic accounts and be accountable for adoption, retention, expansion, executive alignment and long-term value realization.
Drive executive-level alignment on business goals and measurable outcomes and ensure rapid production usage.
Identify underutilization and remove barriers to deeper adoption; surface expansion opportunities tied to customer workflows and risk exposure.

Skills

Enterprise accounts management

B2B SaaS

Executive stakeholder experience

Retention & expansion

AI curiosity

Tools

Zendesk

Salesforce

Google Apps

Lovable

Claude

Looker

Omni

Job description

About Checkr

Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals that touch our everyday lives. Demand is building, our customer base is expanding, and we're scaling toward $100M.

We're looking for a Customer Success Manager who can help us get there by turning strong customer relationships into deep adoption, durable retention, and meaningful expansion.

What You’ll Do

You will own a portfolio of strategic accounts and be accountable for:

Adoption
Retention
Expansion
Executive alignment
Long-term value realization

Own Strategic Accounts End-to-End

Serve as the primary post-sale owner for high-impact, high-visibility customers
Drive executive-level alignment on business goals and measurable outcomes
Ensure customers move from contract to meaningful production usage quickly

Drive Adoption & Commercial Growth

Identify underutilization and remove barriers to deeper adoption
Surface expansion opportunities tied to customer workflows and risk exposure
Partner closely with Sales on renewals and strategic growth motions
Be accountable for retention and expansion revenue across your portfolio
Use AI tools to work smarter and scale your impact across accounts

Translate Product Into Business Impact

Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
Lead quarterly business reviews that demonstrate ROI and strategic value
Turn performance data into actionable insights that shape customer strategy
Leverage AI to turn data into insights
Bring the voice of the customer to Product and leadership through structured feedback

Help Us Scale

Apply and refine our segmentation, engagement models, and risk signals as the customer base grows
Strengthen repeatable frameworks for onboarding, renewals, and expansion
Contribute to the processes and best practices that let the team support more customers without losing quality
Raise the bar on what great customer partnership looks like as we grow

What You Bring

Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS
Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
A track record of driving both retention and expansion
Comfort working with executive stakeholders as well as customer technical teams
Experience in a high-growth environment
Curiosity about AI and a habit of experimenting with it in your workflows
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes

You don't need a technical background or a history in a technical account management role. You do need to be sharp and technically comfortable enough to:

Learn our product and data deeply and explain it clearly to customers
Work with customers' teams to understand their workflows and what's slowing adoption
Speak confidently with product and technical stakeholders
Work in tools like Zendesk, Salesforce, Google Apps, Lovable, and Claude, and BI tools like Looker and Omni

Behaviorally, You

Take full ownership of revenue and outcomes
Push customers forward when momentum slows
Balance empathy with accountability
Stay calm and effective in a fast-moving, high-growth business
Prefer building scalable systems over maintaining the status quo

People describe you as gritty, commercially sharp, resilient, and proactive.

Why This Role

You'll play a direct role in scaling a high-growth business toward $100M
You'll work with sophisticated customers solving complex trust and safety problems
You'll have real, visible commercial impact on retention and expansion
You'll help shape how Customer Success scales as the business grows
You'll have room to grow your own career, with expanded scope and new opportunities as the company grows

This role is demanding. It requires urgency, discipline, and ownership, and it's highly rewarding for someone who wants to grow with a business that's winning.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (San Francisco, CA)

$169,000-$199,000 USD

What We Offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy Policy

If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.