Customer Operations Analyst

ZT Systems; Secaucus (NJ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) retirement plan

Tuition reimbursement

Comprehensive medical coverage

Job summary

ZT Systems seeks a Customer Operations Analyst I to support day-to-day order processing, updates, and coordination across teams. You will help ensure on-time deliveries and accurate records while learning the full supply chain workflow.

The role emphasizes collaboration with Sales, Manufacturing, Logistics, and Support to resolve issues, monitor backlogs, and provide clear customer communications as part of a growing team.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent work experience.
• 0–2 years of experience in customer service, operations, supply chain, logistics, or a related field.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and manage multiple tasks.

Responsibilities

• Process and track customer orders from entry through delivery.
• Provide customers with updates on order status, shipments, and delivery schedules.
• Work with Supply Chain, Manufacturing, Logistics, and Sales teams to resolve order issues.
• Monitor order backlog and identify potential delivery risks.
• Maintain accurate customer and order records in company systems.
• Assist with customer inquiries and support issue resolution.
• Generate basic operational reports and analyze data to support decision-making.
• Support process improvements and special projects as assigned.

Skills

Customer Service

Order Management

Data Analysis

Problem Solving

Communication

Teamwork

Attention to Detail

Education

Bachelor's degree in Business or related field

Tools

Microsoft Excel

Microsoft Office

Job description

About The Role

The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are met. This role is ideal for an early-career professional looking to develop expertise in customer support, order management, and supply chain operations.

Key Responsibilities

• Process and track customer orders from entry through delivery.
• Provide customers with updates on order status, shipments, and delivery schedules.
• Work with Supply Chain, Manufacturing, Logistics, and Sales teams to resolve order issues.
• Monitor order backlog and identify potential delivery risks.
• Maintain accurate customer and order records in company systems.
• Assist with customer inquiries and support issue resolution.
• Generate basic operational reports and analyze data to support decision-making.
• Support process improvements and special projects as assigned.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent work experience.
• 0–2 years of experience in customer service, operations, supply chain, logistics, or a related field.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and manage multiple tasks.

Preferred Qualifications

• Experience with ERP systems such as SAP or Oracle.
• Experience in manufacturing, technology, or supply chain environments.
• Familiarity with data analysis and reporting tools.

Key Skills

• Customer Service
• Order Management
• Data Analysis
• Problem Solving
• Communication
• Teamwork
• Attention to Detail

Success Measures

• Timely and accurate order processing.
• Customer satisfaction and responsiveness.
• Order accuracy and delivery performance.
• Effective collaboration with internal teams.

About ZT Systems

At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that’s challenging, rewarding, and career‑defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well‑being, financial security, and professional development—both now and in the future.

Compensation & Financial Security

• Competitive base salary
• Performance‑based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company‑paid life and disability insurance

Time Away & Work-Life Balance

• Paid time off (PTO) and company‑paid holidays
• Parental leave and family care support programs

Growth & Purpose

• Structured training programs and on‑the‑job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

Equal Opportunity Statement

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

ZT Systems, a Sanmina Company is a place where you can do work you’re proud of alongside smart, passionate people who get genuinely excited about what they’re able to accomplish here. We work, learn, and grow together in a supportive and fast-moving environment where decisiveness and action are not only encouraged, but expected. Together, we’re tackling complex challenges and creating impactful solutions in one of the world’s most high-demand industries—that’s where you come in.

Learn more at www.ztsystems.com