Staff Customer Operations Analyst

ZT Systems; Secaucus (NJ); On-site; Full time

Job description

About The Role

The Staff Customer Operations Analyst is a key member of the Customer Operations team, coordinating efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem‑solving skills, a creative and inquisitive nature to identify opportunities and address challenges professionally and confidently, and championing new processes to inspire continuous improvement. It also requires strong operational and order‑management skills and exceptional customer communication abilities.

What You Will Do

• Envision and execute the strategic direction set by senior management in all areas of inventory and operations, identifying and capitalizing on immediate opportunities.
• Collaborate with procurement, logistics, and production teams on demand and supply activities to maintain adequate inventory levels that support customer service targets.
• Maintain accountability for supply and demand activities for multiple components, ensuring inventory, cost, and other performance metrics meet overall business needs.
• Leverage ERP systems (SAP preferred) and data to influence decisions.
• Coordinate with procurement managers to drive improvements and ensure continuity of supply.
• Analyze business patterns and changes to formulate potential recommendations.
• Collaborate with key internal and external stakeholders to support customer allocations and priorities.
• Identify, recognize, and resolve problems from various perspectives (cross‑organization) to understand implications and propose solutions.
• Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems.
• Plan and track all inventory to mitigate aging, and drive resolution on excess.
• Design and develop data processing automations using Python.
• Develop SQL reporting queries.
• Troubleshoot database issues.
• Develop and maintain BI dashboards.

What You Bring

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field with 5 years of experience; alternatively, Master’s degree with 3 years of experience accepted.
• 5+ years of experience in a similar role, preferably in a high‑volume electronics manufacturing environment.
• Advanced PC skills and expertise in Microsoft Office, particularly Excel.
• Proficiency in Python (a plus).
• Excellent communication, written, and presentation skills; working knowledge of Tableau or PowerBI for data visualization.
• Working knowledge of financial and accounting principles.
• Strong analytical and problem‑solving ability.
• Experience working in an ERP system (preferably SAP) is a plus.
• Highly detailed planning and organizational ability, multitasking, setting own priorities and adapting to a changing environment.
• Ability to present complex information to senior leadership and obtain alignment.
• Works effectively across organizations to achieve company goals and objectives.

Compensation

ZT Systems assesses market data to ensure a competitive compensation package. The typical base salary for this position is expected to be between $87,375 and $128,150. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education, and/or certifications.

Compensation & Financial Security

• Competitive base salary
• Performance‑based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company‑paid life and disability insurance

Time Away & Work-Life Balance

• Paid time off (PTO) and company‑paid holidays
• Parental leave and family care support programs

Growth & Purpose

• Structured training programs and on‑the‑job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

Equal Employment Opportunity

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either (i) be a U.S. citizen or national, (ii) be a U.S. lawful permanent resident (green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or to be eligible to obtain an export control license or license exception from the Bureau of Industry and Security & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

• 1157, or (iv) Asylee under 8 U.S.C.
• 1158, or be eligible to obtain an export control license or license exception from the Bureau of Industry and Security & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.