Staff Counsel Office Manager - Orlando

Security First Managers; Orlando (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art fitness center

Complimentary chef-prepared lunches

Beautiful walking trail

Team events

Hybrid work environment

Professional development

Competitive benefits package

Job summary

Security First is seeking a Staff Counsel Office Manager to lead the Staff Counsel office operations and manage a legal support team. You will coach staff, partner with attorneys on staffing, and oversee intake, scheduling, and workflows to ensure efficiency and quality.

The role involves developing procedures, maintaining standards, and ensuring coverage. Expect a hybrid onsite role with monthly travel to the Ormond Beach office.

Qualifications

• High school diploma or equivalent required.
• Three years of administrative office, legal support, or related experience, with at least one year in a supervisory role.
• Valid Florida driver's license and any required insurance designations.

Responsibilities

• Lead daily operations of the Staff Counsel office, ensuring priorities and support services run smoothly.
• Manage and develop legal support staff through coaching, training and performance management.
• Partner with attorneys to address staffing needs and allocate resources.
• Oversee case intake, scheduling, calendaring and administrative workflows.
• Drive process improvements to enhance efficiency and service quality.
• Develop procedures, training materials and operational standards for a high-performing team.
• Monitor workloads and office coverage to support attorneys and business partners.
• Manage timekeeping, attendance and other staff-related administrative tasks.
• Foster a collaborative, professional, customer-focused environment.
• Work onsite regularly under the hybrid model and travel monthly to Ormond Beach.

Skills

Administrative experience

Supervisory experience

Legal support

Staff management

Education

High school diploma or equivalent

Job description

Join our Staff Counsel team as a Staff Counsel Office Manager, where you will play a key role in leading office operations and managing a team of legal support professionals.

In this role, you will:

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis

Minimum Requirements:

High school diploma or equivalent

Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.

OR an equivalent combination of education, certification, training, and experience

Certifications and Licenses:

Must be required to possess a valid state of Florida driver's license

Insurance industry designations or trade certifications as required

This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and making a meaningful impact within a legal services environment.

Why You'll Love Working Here

We're serious about our work but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.