Office Manager - Orlando

Security First Insurance; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

Security First Insurance is seeking a Staff Counsel Office Manager in Orlando to lead daily office operations and manage a team of legal support professionals. This role emphasizes collaboration with attorneys and leadership to align staffing and resources with departmental priorities.

The position requires supervising staff, overseeing case intake and scheduling, and driving improvements across administrative workflows, all within a hybrid work model with monthly travel to the Ormond Beach

Qualifications

• Three years of administrative office or legal support experience, with supervisory responsibility.
• OR an equivalent combination of education, certification, training, and experience

Responsibilities

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized and support services run smoothly.
• Coach and develop legal support staff through coaching, training, and performance management.
• Partner with attorneys and leadership to address staffing needs and allocate resources.
• Oversee case intake, assignments, scheduling, calendaring, and administrative workflows.
• Drive process improvements to enhance efficiency, consistency, and service quality.

Skills

Administrative leadership

Staff development

Prioritization & planning

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Legal case management software

Job description

Join our Staff Counsel team as a Staff Counsel Office Manager, where you will play a key role in leading office operations and managing a team of legal support professionals.

In This Role, You Will

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis

Minimum Requirements

• High school diploma or equivalent
• Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.
• OR an equivalent combination of education, certification, training, and experience

Certifications And Licenses

• Must be required to possess a valid state of Florida driver's license
• Insurance industry designations or trade certifications as required

This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and making a meaningful impact within a legal services environment.

Why You'll Love Working Here

We're serious about our work but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.