Staff Counsel Office Manager - Orlando

securityfirstmanagers; Orlando (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Security First is seeking a Staff Counsel Office Manager to lead the staff of legal support professionals and oversee daily office operations in a role that combines leadership with hands-on administration. The position emphasizes coaching, resource allocation, and process improvements to ensure high-quality legal support for attorneys and business partners.

This role requires a Florida driver's license, supervisory experience, and a commitment to a hybrid onsite work model with monthly travel

Qualifications

• Three (3) years of administrative office or legal support experience, including one (1) year in supervisory or lead role.
• High school diploma or equivalent is required.
• Florida driver’s license and any required insurance designations or licenses as applicable.

Responsibilities

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized and support services run smoothly.
• Manage and develop legal support staff through coaching, training, and performance management.
• Partner with attorneys and leadership to address staffing needs and allocate resources.
• Oversee case intake, assignment processes, scheduling, calendaring, and admin workflows.
• Drive process improvements to enhance efficiency, consistency, and service quality.
• Develop and maintain procedures, training materials, and standards for a high-performing team.
• Monitor workloads and office coverage to ensure timely support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related admin duties.
• Foster a collaborative, customer-focused environment built on accountability and teamwork.
• Work onsite regularly under the company’s hybrid model and travel monthly to the Ormond Beach office.

Skills

Staff leadership

Coaching & development

Operational management

Process improvement

Time management

Education

High school diploma or equivalent

Job description

Join our Staff Counsel team as a Staff Counsel Office Manager, where you will play a key role in leading office operations and managing a team of legal support professionals.

In this role, you will:

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis

Minimum Requirements:

High school diploma or equivalent

Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.

OR an equivalent combination of education, certification, training, and experience

Certifications and Licenses:

Must be required to possess a valid state of Florida driver’s license

Insurance industry designations or trade certifications as required

This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and making a meaningful impact within a legal services environment.

Why You'll Love Working Here

We're serious about our work but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.