Staff Counsel Office Manager - Orlando

Security First Managers LLC; Orlando (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Medical benefits

Dental & Vision

401(k) program

Paid time off

Fitness center

Job summary

Security First Managers, LLC is seeking a Staff Counsel Office Manager to lead the Staff Counsel office operations and supervise a team of legal support professionals in a hybrid setting in Florida.

The role focuses on prioritizing work, resource allocation, and improving processes to deliver high-quality support to attorneys and business partners, with monthly travel to the Ormond Beach office.

Qualifications

• High school diploma or equivalent.
• Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.
• OR an equivalent combination of education, certification, training, and experience.
• Must possess a valid state of Florida driver’s license.
• Insurance industry designations or trade certifications as required.

Responsibilities

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis

Skills

Leadership

Staff supervision

Coaching

Process improvement

Interpersonal communication

Education

High school diploma or equivalent

Job description

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Security First Managers, LLC is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Security First Managers, LLC complies with all applicable laws regarding non-discrimination and equal opportunity employment.

Join our Staff Counsel team as a Staff Counsel Office Manager, where you will play a key role in leading office operations and managing a team of legal support professionals.

In this role, you will:

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis

• High school diploma or equivalent
• Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.
• OR an equivalent combination of education, certification, training, and experience

Certifications and Licenses:

• Must be required to possess a valid state of Florida driver’s license
• Insurance industry designations or trade certifications as required

This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and making a meaningful impact within a legal services environment.

Why You'll Love Working Here

We're serious about our work but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Hybrid work environment that supports collaboration and flexibility
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.