Staff Business Systems Analyst

Rivian; Plymouth Charter Township (MI); On-site; USD 100,000 - 140,000; Full time

Job summary

Rivian 3P Service and Collision Programs is seeking a Staff Business Systems Analyst to scale operations by streamlining software enhancements across the 3P Service and Collision Programs.

This position will work closely with Authorized Service, R&D Workshop and Learning and Development to support Rivian vehicle repairs through third-party partners, applying strong technical acumen to evaluate software ecosystems, build scalable data pipelines, and optimize internal tools.

Qualifications

• 6+ years of automotive experience collaborating with software development.
• Technical understanding of vehicle systems and development.
• Experience designing API integrations, data workflows, and enterprise architectures.
• Hands-on SQL, Databricks ETL pipelines, and Git-based deployment.

Responsibilities

• Evaluate, design and implement tool capabilities across Collision and 3P Service.
• Liaise between engineering data structures and business execution.
• Define automation strategies to scale frameworks and reduce manual work.
• Collaborate with stakeholders to align projects and track progress.
• Operate within Databricks, GitLab, JIRA, and 3DEXPERIENCE to support pipelines.
• Develop Databricks-to-JIRA data ingestion pipelines.

Skills

SQL

API integrations

Data workflows

Git deployment

Tools

Databricks

GitLab

JIRA

3DEXPERIENCE

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian 3P Service and Collision Programs is seeking a Staff Business Systems Analyst to scale operations via streamlined software enhancements. This position will work closely with all areas of the Certified Collision Program including Authorized Service, R&D Workshop as well as Learning and Development, Third Party Aftersales Support and other teams. You will play a vital role in supporting and executing projects to enable Rivian vehicle repairs through third-party businesses. The successful candidate will possess strong technical acumen with a track record of evaluating software ecosystems, architecting scalable data pipelines, and optimizing internal tools for maximum efficiency and meticulous attention to detail. Additionally, excellent written and verbal communication skills, along with proficiency in data analysis and visualization, are essential for this role.

Responsibilities

• Evaluate, design and implement technical tool capabilities across Collision and 3P Service programs, driving technical solutions-whether via custom integrations, pipeline automation, internal tools or platform migration-that solve operational bottlenecks
• Serve as a liaison between engineering data structures and business execution, ensuring technical solutions align with program objectives and operational needs.
• Define and implement automation strategies that scale operational frameworks and reduce manual intervention across technical workflows.
• Collaborate with related stakeholders across the 3P Service and Collision Programs to align on projects, goals, prioritization, roadmaps, and track progress from concept to launch/grow/optimize each project.
• Operates directly within engineering platforms (Databricks, GitLab, JIRA, 3DEXPERIENCE) to investigate pipeline failures, analyze missing SBoM attributes, and support cross-system integrations.
• Develop and maintain Databricks-to-JIRA data ingestion pipelines to centralize engineering data and enable automated intake, tracking and data governance
• Translate technical system behaviors and data pipeline outputs into executable program plans; partner with engineering teams to prioritize fixes, releases, and enhancements
• Create structured queries, dashboards, and reporting to enable non-technical stakeholders to leverage engineering data for faster root-cause identification and resolution
• Identify SBoM data gaps impacting part selection accuracy, cost avoidance, and downstream operational readiness; drive cross-functional remediation
• Diagnose repository logic and support GitLab deployment troubleshooting for job failures, enhancements, and configuration updates
• Manage complex, multi-disciplinary projects to fulfill program requirements and timelines
• Identify areas of development within the third party service and collision organization and implementing strategies to enable scale, enhance efficiency, reduce costs, and improve service experience
• Role requires high levels of initiative, independent judgement and indirect leadership capability

Qualifications

• Self-starter who is goal-oriented, highly motivated, and comfortable working in a fast-paced environment
• 6+ years of experience in Automotive, with a focus on collaboration with software development
• Technical understanding of vehicle systems and development
• Demonstrated experience designing API integrations, data workflows, and system architectures across enterprise environments
• Hands-on technical capabilities with SQL, ETL pipelines (Databricks), and repository/deployment logic (Git