Staff Backend Engineer — Customer Experience & Scale

Whatnot; San Francisco (CA); Hybrid; USD 230,000 - 290,000; Full time

Benefits offered by this job

Health Insurance

WFH support

Home office setup

Phone & Internet stipend

Wellness allowance

Childcare allowance

Family planning

401k match

Pension plans

Dogfooding budget

Parental leave

Job summary

Whatnot is hiring a Staff+ Backend Engineer to build the systems behind our world-class Customer Experience platform. You will lead architecture and delivery across multi-team initiatives, enable AI-assisted support, and ensure durable backend workflows across CX, Product, Operations, and other teams.

The role is based near one of our hubs in San Francisco, New York City, or Seattle, with a remote co-located team and a focus on high-impact, scalable solutions that protect customer trust.

Qualifications

• Customer experience domain depth: CX systems experience.
• Backend systems expertise: reliable, high-scale services; Python/Elixir/Postgres useful.
• Technical strategy and architecture: set direction and evolve legacy systems while delivering.

Skills

Customer experience domain depth

Backend systems expertise

Technical strategy and architecture

End-to-end ownership

Product and operational judgment

Quality and reliability mindset

Staff-level leadership

Collaborative teammate

Python

Elixir

PostgreSQL

Tools

Python

Elixir

PostgreSQL

Job description

Whatnot is hiring a Staff+ Backend Engineer to build the systems behind our world-class Customer Experience platform. You will lead architecture and delivery across multi-team initiatives, enable AI-assisted support, and ensure durable backend workflows across CX, Product, Operations, and other teams.

The role is based near one of our hubs in San Francisco, New York City, or Seattle, with a remote co-located team and a focus on high-impact, scalable solutions that protect customer trust.