Staff Associate

NorthStar Memorial Group; Hayward (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a dedicated Staff Associate to join their team in Hayward, California. This entry-level position plays a vital role in supporting families through their most challenging times, ensuring a seamless experience throughout the client family life cycle. Responsibilities include collaborating with funeral directors, maintaining respect for the deceased, and providing exceptional customer service. If you are a compassionate individual with a knack for problem-solving and a commitment to care, this is the perfect opportunity to make a meaningful impact in the community.

Qualifications

• 1+ year of experience in customer service preferred.
• Experience handling difficult situations is a plus.

Responsibilities

• Collaborate with funeral directors during on-site events.
• Establish and maintain strong relationships with families.
• Answer customer inquiries professionally.

Skills

Customer Service

Problem Solving

Communication

Empathy

Education

High School Diploma

Job description

NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Hayward, California. Our Staff Associate team plays a crucial role in ensuring seamless operations throughout every stage of the client family life cycle, from the initial meeting with families to final arrangements. We serve as the cornerstone of our client family support, acting as the glue that holds everything together. We are problem solvers and peace-of-mind providers, committed to care in every interaction.

Responsibilities

1. Collaborate with funeral directors during on-site events, including services and arrangement conferences.
2. Establish and maintain strong relationships with families.
3. Maintain reverence and respect for the deceased at all times.
4. Assist in preparing the memorial area for the family before services.
5. Ensure flowers and memorabilia are returned to the family after services.
6. Answer customer inquiries professionally via phone or in person.

Qualifications

1. Preferably 1 year of experience in customer service.
2. Experience handling difficult situations.
3. Funeral professional experience is preferred.

Pay Rate: $22/hr.

We are an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industries: Individual and Family Services