Staff Assistant - State Farm Agent Team Member

State Farm; Mesquite (TX); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid time off

Salary plus commission/bonus

Growth potential

Résumé du poste

State Farm Agent Rosalinda Aguero is seeking a Staff Assistant to help drive client relationships and support daily office operations in Mesquite, TX. You will assist with customer inquiries, policy changes, and claims, while promoting insurance and financial services products.

The role emphasizes customer service excellence, teamwork, and the ability to obtain necessary licenses. A growth-oriented agency environment is offered with potential for advancement.

Qualifications

• Excellent communication skills — written, verbal, and listening.
• Experience in customer service is required.
• Experience in managing customer service is preferred.
• Experience in sales is preferred.
• Proactive in problem solving.
• Able to work in and manage a team environment.
• Experience with Windows applications.
• Able to coordinate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsabilités

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Keep the office well-maintained and equipped to meet customer needs and market relevant products.

Connaissances

Customer service

Communication

Organization

Team collaboration

Sales experience

Problem solving

Windows applications

Coordinate with others

Fast-paced work

Licensing readiness

Formation

Property and Casualty License

Life and Health License

Outils

Windows

Description du poste

ROLE DESCRIPTION:

As Staff Assistant - State Farm Agent Team Member with Rosalinda Aguero - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Rosalinda Aguero - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS:

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS:

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency

Do you want a career and not just a job?

We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.