Staff Assistant I, Airport Station

American Airlines; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking an Office Administrator in the Richmond area to support a busy airport station. The role involves handling a wide range of clerical tasks, coordinating meetings, processing invoices, and assisting with payroll and onboarding activities.

The position requires a high school diploma or GED and proficiency with Microsoft Office. Prior office experience is valued, and the role offers comprehensive benefits and travel perks as part of the package.

Qualifications

• High School diploma or GED required; prior office/clerical experience preferred.

Responsibilities

• Assist with preparation of management presentations and special projects.
• Administer, review, and monitor local invoices using InvoiceWorks.
• Troubleshoot office technology issues, including telephones and copiers.
• Support onboarding duties and station events; handle payroll processing in Workbrain for staff.
• Coordinate timekeeping, data entry, and records management.
• Maintain employee files and station meeting plans.
• Manage reports including performance, audit, expense, and recognition data.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Attention to detail

Education

High School diploma or GED

Tools

InvoiceWorks

Workbrain

Job description

Location:Richmond Intl Apt (RIC-TRML)
Cities:Richmond - VA
Requisition ID:88326
This job will continue to be posted until at least 09/26/2026.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The pay range for this role is $17 to $24, taking into account the qualifications and experience of the selected candidate.

Why you'll love this job

• This job is a member of the Airport Stations Team within the Customer Experience Division.
• Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.

What you'll do

• Provides assistance with preparation of management presentations and special projects as required
• Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
• Handles payroll processing in Workbrain for management and support staff
• Processes bereavement letters and coordinates local communications and response
• Manages employee parking, including permitting and assignments, as required
• Assists with timekeeping functions, data entry, data verification, reconciliations and filing
• Maintains employee files, as necessary
• Maintains Station meeting plans, including monthly emergency response
• Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
• Updates required manualsFiles and maintains all security related items
• Acts as backup for various payroll functions
• Manages records for OSHA, safety, etc. (301's, weekly and annual)Assists with budget preparation and reconciliation, including monthly closeout of landing fees
• Supports auditing activities as required
• Tracks and verifies incentive funds earned
• Liaises with CRE/Facilities and vendors to track local projects, as needed
• Leads/directs work with other support staff, as needed
• Performs other duties as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Richmond - VA
Job Level: 53/54
Requisition ID:88326