Staff Assistant - Full Time - Domestic Relations Office

US Lawns; Carlisle (Cumberland County); Presencial; USD 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Educational Assistance

Public Service Loan Forgiveness (PSLF)

Employee Assistance Program

Flexible Spending Account

Dependent Care Account

Short Term Disability

Long Term Disability

Life Insurance

Resumo da oferta

US Lawns Carlisle is seeking a detail-oriented clerk to support the Domestic Relations Office. You will perform specialized duties in the Establishment Section, including processing orders, reviewing documents, and assisting with case management.

The role requires 1-2 years of experience, a high school diploma with clerical/computer training, and strong customer service skills for contact with clients, attorneys, and employers. This is a full-time, on-site position in Carlisle.

Qualificações

• High school diploma or equivalent with business/clerical and computer training.
• 1-2 years working experience.
• Experience reviewing legal documents and providing customer service.

Responsabilidades

• Assists Conference Officer with establishing, modifying and enforcing child support orders.
• Review legal documents to determine processing and initiate actions.
• Process legal documents (orders, wage attachments, notices).
• Provide customer service by phone, e-mail, in person.
• Assist Conference Officer with caseload management.
• Scan documents into the department Imaging system.
• Assist in collecting payments from defendants.
• Coordinate between Conference and Enforcement Officers.

Conhecimentos

Customer service

Clerical skills

Attention to detail

Communication

Formação académica

High school diploma with clerical/computer training

Ferramentas

PACSES

Imaging system

Descrição da oferta de emprego

Job Description

Department: Domestic Relations Office

Sub-Department: N/A

Pay Grade: 104

FLSA Status: Non-exempt

Employment Status: Full time

Reports to: Court Program Manager

Supervises: N/A

Position Code: DR3002

Current county employees will follow the county's promotion/demotion policy.

Job Summary

To perform a variety of specialized departmental duties and responsibilities within the Establishment Section.

Essential Job Functions

• Assists Conference Officer with establishing, modifying and enforcing child support orders.
• Review legal documents (local, interstate and intrastate) to determine processing and initiate actions for scheduling, updating PACSES (PA Child Support Enforcement System), or forwarding on to APL Conference Officer for action based on review.
• Process legal documents (i.e., support orders, wage attachments, bench warrants, credit bureau notices, medical notices, driver’s license suspension notices/orders).
• Provide customer service to clients, attorneys and employers by phone, e-mail, written correspondence or in person.
• Assist Conference Officer with caseload management to maximize performance.
• Sort, copy and/or file correspondence and documents within the department.
• Scan all documents into the department Imaging system.
• Assist in collection and/or receiving payments from defendants.
• Coordinate between the Conference and Enforcement Officers regarding locating clients and/or bench warrants.
• Assist department staff with special projects, reports or assignments or in administration of special department functions as requested.
• Attend meetings and/or training sessions as required.
• Assist staff with clerical duties in absence of other clerical staff members, or as needed.
• Perform other job-related duties as required.

Minimum Requirements to Perform the Work

Education

• High school diploma or equivalent, plus business/clerical and computer training.

Work Experience

• 1-2 years working experience.

Company Description

Mission Statement

To provide essential services that respond to community needs and promote well-being, while maintaining a financially sound foundation.

Benefits

Medical Benefits

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance