Staff Analyst Series

Metropolitan Transportation Authority; New York (NY); On-site; USD 71,000 - 121,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) in New York seeks a Staff Analyst for Planned Service Changes to translate complex service data into clear rider communications. You will publish messages across the MTA website, app, and displays, ensuring accuracy and brand consistency.

The role requires advanced education in economics/finance/public administration or a related field, plus progressive experience in budgeting, planning, or communications within public service.

Qualifications

• Master's degree in economics, finance, accounting, business, public administration, or related fields (or JD).
• Bachelor's degree with two years of professional experience in budgeting, accounting, economic or financial administration.
• Associate degree with four years of related professional experience.
• High school diploma or equivalent with six years of related experience.

Responsibilities

• Publish service messages across multiple touchpoints (website, app, in-system screens).
• Track and manage service plan information from various sources for accuracy.
• Ensure communications align with brand guidelines and mission.
• Participate in planning meetings for high-profile projects.
• Coordinate messaging with Marketing Production and other stakeholders.
• Perform quality control of service change information across channels.
• Support trip planning functions and respond to inquiries.
• Assess communication effectiveness and suggest improvements.
• Create and modify website content via CMS.
• Assist Customer Experience leadership with additional tasks.

Education

Master's degree in economics, finance, accounting, business, or public administration (or JD)

Bachelor's degree + 2 years relevant experience in budgeting/finance

Associate degree + 4 years of relevant professional experience

High School diploma + 6 years of relevant professional experience

Job description

Description

JOB INFORMATION:

Title: Staff Analyst Series - Planned Service Changes

Authority: OA

Department: Customer Communications

Division/Unit: Customer

Location: 2 Broadway, New York, NY 10004

Hours: 9 AM – 5 PM

Telework (if Applicable):

Reporting Manager (if Applicable): Manager, Planned Service Changes

Deadline (if Applicable):

Compensation\Authority - Union: OA – TWU L100

Staff Analyst 1: $71,203 - $84,295

Staff Analyst 1: $82,673 - $92,077

Associate Staff Analyst: $93,453 - $121,004

POSITON SUMMARY:

Planned Service Changes team helps subways riders navigate around complex planned service changes through cohesive, helpful, accurate, timely communications. The team provides information about planned work to riders when and where they need it. The analyst translates technical jargon into customer-friendly messages written in plain language; publishes on multiple platforms; and serves as a customer advocate in day-to-day functions, working to build trust in MTA service and customer experience.

RESPONSIBILITIES:

• Publish service messages across multiple customer touchpoints, including in-system screens, the MTA website and app, and other channels.
• Track and manage service plan information from multiple sources to ensure accuracy and consistency in customer messaging.
• Ensure all communications align with brand guidelines and contribute to our mission.
• Participate in planning meetings for high-profile projects.
• Coordinate and project manage service information with multiple teams, including Marketing Production, Government & Community Relations, Operations Planning, Road Operations, and other various stakeholders.
• Perform quality control reviews of service change information across channels.
• Provide support for trip planning functions.
• Research and act on customer inquiries.
• Assess effectiveness of communications efforts, recommend, and implement improvements.
• Create, manage, and modify website content via CMS.
• Assist the Customer Experience leadership team with other tasks and assignments as necessary to drive forward the MTA customer experience.

EDUCATION AND EXPERIENCE:

Staff-Analyst I-II

1. A master's degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or
2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination Of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic Or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research, or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above; or
4. A four-year high School diploma or its educational equivalent and six years of satisfactory full-time professional experience