Service Change Communications Analyst

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 71,000 - 121,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) in New York seeks a Staff Analyst for Planned Service Changes to translate complex service data into clear rider communications. You will publish messages across the MTA website, app, and displays, ensuring accuracy and brand consistency.

The role requires advanced education in economics/finance/public administration or a related field, plus progressive experience in budgeting, planning, or communications within public service.

Qualifications

• Master's degree in economics, finance, accounting, business, public administration, or related fields (or JD).
• Bachelor's degree with two years of professional experience in budgeting, accounting, economic or financial administration.
• Associate degree with four years of related professional experience.
• High school diploma or equivalent with six years of related experience.

Responsibilities

• Publish service messages across multiple touchpoints (website, app, in-system screens).
• Track and manage service plan information from various sources for accuracy.
• Ensure communications align with brand guidelines and mission.
• Participate in planning meetings for high-profile projects.
• Coordinate messaging with Marketing Production and other stakeholders.
• Perform quality control of service change information across channels.
• Support trip planning functions and respond to inquiries.
• Assess communication effectiveness and suggest improvements.
• Create and modify website content via CMS.
• Assist Customer Experience leadership with additional tasks.

Education

Master's degree in economics, finance, accounting, business, or public administration (or JD)

Bachelor's degree + 2 years relevant experience in budgeting/finance

Associate degree + 4 years of relevant professional experience

High School diploma + 6 years of relevant professional experience

Job description

Metropolitan Transportation Authority (MTA) in New York seeks a Staff Analyst for Planned Service Changes to translate complex service data into clear rider communications. You will publish messages across the MTA website, app, and displays, ensuring accuracy and brand consistency.

The role requires advanced education in economics/finance/public administration or a related field, plus progressive experience in budgeting, planning, or communications within public service.