Staff Analyst

City-of-Houston,-T; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The City of Houston is seeking a Staff Analyst to provide professional analytical and administrative services to senior staff within the Utility Billing/Business Support Services area.

The role focuses on investigating issues, managing reporting and analytics, and driving process improvements using Power BI and Excel. A Bachelor’s degree and 3 years of related experience are required, with strong communication and collaboration skills valued.

Qualifications

• Three years of professional administrative, financial or analytical experience.
• Ability to analyze data, generate KPIs and provide operational insights.
• Proficiency in Microsoft Office Suite; strong communication skills.
• Experience with process improvement and project management preferred.

Responsibilities

• Investigates issues and makes recommendations for medium complexity and/or sensitivity.
• Manages reporting, analytics, and process improvements individually and on a team.
• Completes special projects involving financial, administrative, analytics and process work.
• Leads informational meetings on internal KPIs, metrics, and insights.
• Performs data validation, data analysis, statistical analysis, and performance metrics.
• Supports stakeholders with analytics, data pulls, and insights.
• Develops solutions using Power BI and Excel for continuous improvement.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Critical thinking

Education

Bachelor's degree in Business Administration or Public Administration

Tools

Power BI

Excel

Gantt chart tools

SharePoint

Job description

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Utility Billing/Business Support Services

Reporting Location: 4200 Leeland*

Workdays & Hours: Monday - Friday, 8:30am - 5:30pm*

*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Staff Analyst will provide professional analytical and administrative services to the Sr. Staff Analyst and to the Assistant Director of Business Support Services.

Responsibilities

• Investigates and makes recommendations for addressing issues of medium complexity and/or sensitivity.
• Manages and assists reporting, analytics, and process improvements individually and on a team basis.
• Completes special projects as assigned, working on a wide variety of financial, administrative, professional, analytics and process issues and problems of simple to medium complexity.
• Represents supervisor at meetings and functions generally to gather information.
• Leads informational meetings for internal stakeholders on internal KPIs, metrics, and insights.
• Performs data validation, data analysis, statistical analysis, root cause analysis, and compile performance metrics and descriptive statistics for operational leadership.
• Handles highly confidential information.
• Supports internal and external stakeholders, executives, and managers in generating analytics, data pulls/processing, and insights.
• Prepares, edits and revises processes, solutions, documentation, and tools.
• Responds to correspondence, requests for information, etc. as assigned by supervisor.
• May participate in the review and development of management and administrative policies, procedures and master plans with both short and long-term objectives.
• Translates KPIs and data into operational recommendations and solutions for problems of simple to medium complexity as assigned by supervisor.
• Interprets administrative policies and applies them to data and operations.
• Participates in evaluation and design of workflow, processes, and various operations.
• Develops technological solutions using Power BI and Excel for continuous improvement as well as other appropriate applications within Utility Billing.

Technical Skills

• Documentation & Communication: Word, PowerPoint, Teams, SharePoint.
• Analytical: Excel, Power BI
• Project Management: Gant Chart and similar tools

Core Competencies

• Research
• Problem-solving
• Communication & Presentation
• Collaboration Across Departments
• Critical and strategic thinking
• Project coordination
• Documentation

WORKING CONDITIONS

The position is physically comfortable; the individual has some discretion about walking, standing, etc. A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.

This is a Department of Houston Public Works position at the Tier III Level.

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

Three (3) years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. Ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in process improvement and project management.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

None

However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION

No

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 26

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.