Staff AI TPM: Lead Strategic GenAI Programs

Medallia; McLean (VA); Hybrid; USD 139,000 - 222,000; Full time

Job summary

Medallia is seeking a Staff TPM (AI) for the R&D PMO to lead and coordinate AI-enabled product and platform programs throughout their lifecycle. You will partner with Product and Engineering to automate workflows, improve decision-making, and boost productivity using GenAI and workflow tools.

The role emphasizes strong TPM discipline, cross-functional leadership, and AI fluency, with hybrid work and close collaboration with executives across the organization.

Qualifications

• 10+ years of leadership experience in Product / Engineering / PMO.
• 5+ years of demonstrated experience with C-level executives.
• 3+ years in Cloud / SaaS.
• Experience delivering AI/GenAI products from use-case to production.
• Experience with AI model lifecycle and governance.
• Hands-on GenAI development and productivity tools.
• Experience defining KPIs and mapping outcomes to business value.
• Executive communication to VPs and C-level leaders.

Responsibilities

• Lead multiple strategic initiatives with cross-functional dependencies.
• Collaborate with Product and Engineering teams across platforms.
• Drive operational efficiencies and risk mitigation across programs.
• Communicate with leadership about status and trade-offs.
• Influence architecture and document system changes.
• Represent R&D in technical and business discussions.
• Enhance delivery predictability and throughput.
• Understand hybrid-cloud architecture and cloud computing.

Skills

Leadership

Executive collaboration

Cloud/SaaS

Program management

GenAI products

AI model lifecycle

Responsible AI

GenAI tooling

PM tooling

KPIs/ROI

Strategy execution

System architecture

Executive communication

People management

Certifications

Hybrid cloud

M&A integration

Change management

Adaptability

Agility

Stakeholder communication

Tools

Jira

Confluence

Job description

Medallia is seeking a Staff TPM (AI) for the R&D PMO to lead and coordinate AI-enabled product and platform programs throughout their lifecycle. You will partner with Product and Engineering to automate workflows, improve decision-making, and boost productivity using GenAI and workflow tools.

The role emphasizes strong TPM discipline, cross-functional leadership, and AI fluency, with hybrid work and close collaboration with executives across the organization.