Stadium Tour Guide & Game Day Host

Miami Marlins and loanDepot park; Miami (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

The Miami Marlins and loanDepot park are seeking a Tour Guide & Game Day Receptionist to welcome guests, lead stadium tours, and support game day operations.

On tours, you’ll share park history and architecture; on event days you’ll handle guest questions, monitor safety, and assist with service recovery. Candidates should enjoy a fast-paced environment and have strong communication and English fluency; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Fluency in English required; Spanish or additional language skills are a plus.
• Excellent communication, storytelling and interpersonal skills.
• Ability to speak in front of groups and engage diverse audiences.
• Available weekdays, evenings, weekends, and holidays.
• Able to walk and stand for extended periods during tours and events.

Responsibilities

• Lead scheduled public and private tours of loanDepot park, providing engaging, informative, and memorable experiences.
• Deliver scripted and unscripted commentary tailored to diverse audiences, including tourists, students, fans, corporate groups, and VIPs.
• Ensure Guest safety, comfort, and accessibility throughout the tour experience.
• Maintain knowledge of current and upcoming events to accurately answer Guest questions.
• Assist with tour check-in, registration, and efficient group flow management.
• Represent the Miami Marlins and loanDepot park with professionalism, enthusiasm, and pride at all times.
• Serve as the first point of contact for Guests during events, addressing questions and concerns with professionalism.
• Support the Coordinator of Fan Services, Recovery, and Tours by dispatching service recovery team members.
• Help monitor Guest Experience standards to ensure a clean, welcoming environment.
• Collect Guest feedback and report trends to leadership.
• Assist with monitoring and responding to service-related inboxes during events.
• Support Fan Pack requests and monitor interactions with the Marlins Virtual Assistant.
• Complete administrative tasks and special projects as assigned.

Skills

Public speaking

Storytelling

Interpersonal skills

Customer service

Multitasking

Microsoft Office

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

The Miami Marlins and loanDepot park are seeking a Tour Guide & Game Day Receptionist to welcome guests, lead stadium tours, and support game day operations.

On tours, you’ll share park history and architecture; on event days you’ll handle guest questions, monitor safety, and assist with service recovery. Candidates should enjoy a fast-paced environment and have strong communication and English fluency; bilingual skills are a plus.