Stadium Event Supervisor — Guest Experience Lead

ASM Global; Buffalo (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Legends Global is seeking Supervisors to oversee all services for assigned areas at the new Highmark Stadium in Buffalo, NY, ensuring guest satisfaction and adherence to state, local, and company policies.

Join a fast-paced team as opening in 2026 NFL season; supervise staff, coordinate with kitchen, manage inventories, and uphold safety and uniform standards while delivering exceptional hospitality.

Qualifications

• Ability to obtain required alcohol and food safety certifications prior to working events.
• Available to work non-traditional hours (nights, weekends & holidays).
• All applicants must be at least 18 years of age.
• Dedicated to delivering excellent customer service and hospitality.
• Strong attention to detail.
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently and as a team player.
• Ability to work in a fast-paced environment.
• Ability to lift/move/maneuver up to 50 lbs.

Responsibilities

• Coordinates with kitchen staff and other functional areas on the timing and production of service.
• Ensure the service requirements of each stand are fulfilled.
• Effectively manages the staff to ensure all staff are properly trained before events.
• Manage inventories, order supplies, and receive orders.
• Accounts for and reconcile point-of-sale systems and revenues.
• Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel.
• Supervise staff to ensure all team members are following laws and regulations, including following transaction policies and checking IDs for every guest.
• Ensures staff follows proper uniform policy.
• Practices safe work habits and complete company and venue safety and general compliance training.
• Maintains a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties as assigned by management.

Skills

Hospitality

Customer service

Attention to detail

Flexible

Team player

Independent worker

Job description

Legends Global is seeking Supervisors to oversee all services for assigned areas at the new Highmark Stadium in Buffalo, NY, ensuring guest satisfaction and adherence to state, local, and company policies.

Join a fast-paced team as opening in 2026 NFL season; supervise staff, coordinate with kitchen, manage inventories, and uphold safety and uniform standards while delivering exceptional hospitality.