Stadium Tour Guide: Create Memorable Fan Experiences

ASM Global; Buffalo (SC); On-site; USD 21,000 - 29,000; Full time

Job summary

Legends Global operates Highmark Stadium tours in Buffalo, delivering engaging and informative experiences for guests during daily and private tours. The role emphasizes safety, accuracy of information, and top-notch customer service in a dynamic stadium setting.

The Tour Guide will present facts about Highmark Stadium, the Buffalo Bills, and Buffalo, while coordinating with the team to manage tour timing and events, including escalators and elevators usage.

Qualifications

• Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.
• Relevant customer service experience and ability to demonstrate a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and accurately recite scripted tour facts and information.
• Willingness to be flexible with their schedule and daily assignments, and work on evenings, weekends, and holidays as required.
• Computer experience and internet access for scheduling purposes.
• Ability to stand for long periods of time, walk long distances, use escalators and operate elevators.
• Ticketmaster Host experience is a plus.
• Bilingual skills are a plus.

Responsibilities

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.
• Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo in accordance with the information provided by the management team.
• Provide exceptional customer service to stadium visitors by welcoming each visitor, serving during their tour experience, and maintaining a professional image and pleasant demeanor at all times.
• Answer questions from visitors regarding information on daily stadium tour options and other Highmark Stadium offerings such as private tours and private events.
• Collaborate with team members to monitor the tour route and ensure smooth tour operations.
• Communicate with teammates and supervisors via 2-way radio to relay updates, coordinate tour timing, and support tour operations.
• Ensure safety of all visitors.

Skills

Communication

Customer service

Interpersonal skills

Memorization

Schedule flexibility

Computer skills

Stamina

Ticketmaster experience

Bilingual

Job description

Legends Global operates Highmark Stadium tours in Buffalo, delivering engaging and informative experiences for guests during daily and private tours. The role emphasizes safety, accuracy of information, and top-notch customer service in a dynamic stadium setting.

The Tour Guide will present facts about Highmark Stadium, the Buffalo Bills, and Buffalo, while coordinating with the team to manage tour timing and events, including escalators and elevators usage.