Tour Guide | Highmark Stadium

ASM Global; Buffalo (SC); On-site; USD 21,000 - 29,000; Full time

Job summary

Legends Global operates Highmark Stadium tours in Buffalo, delivering engaging and informative experiences for guests during daily and private tours. The role emphasizes safety, accuracy of information, and top-notch customer service in a dynamic stadium setting.

The Tour Guide will present facts about Highmark Stadium, the Buffalo Bills, and Buffalo, while coordinating with the team to manage tour timing and events, including escalators and elevators usage.

Qualifications

• Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.
• Relevant customer service experience and ability to demonstrate a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and accurately recite scripted tour facts and information.
• Willingness to be flexible with their schedule and daily assignments, and work on evenings, weekends, and holidays as required.
• Computer experience and internet access for scheduling purposes.
• Ability to stand for long periods of time, walk long distances, use escalators and operate elevators.
• Ticketmaster Host experience is a plus.
• Bilingual skills are a plus.

Responsibilities

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.
• Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo in accordance with the information provided by the management team.
• Provide exceptional customer service to stadium visitors by welcoming each visitor, serving during their tour experience, and maintaining a professional image and pleasant demeanor at all times.
• Answer questions from visitors regarding information on daily stadium tour options and other Highmark Stadium offerings such as private tours and private events.
• Collaborate with team members to monitor the tour route and ensure smooth tour operations.
• Communicate with teammates and supervisors via 2-way radio to relay updates, coordinate tour timing, and support tour operations.
• Ensure safety of all visitors.

Skills

Communication

Customer service

Interpersonal skills

Memorization

Schedule flexibility

Computer skills

Stamina

Ticketmaster experience

Bilingual

Job description

THE ROLE

As a Tour Guide, you will be responsible for creating memorable guest experiences by delivering engaging, informative tours of Highmark Stadium. To meet the high expectations associated with Legends Global and the Buffalo Bills, it is imperative that service and professionalism of the highest standards are administered daily by each employee associated with the tour department. This role leads daily and private tours, provides accurate facts and storytelling, ensures visitor safety, and upholds the service standards expected at Highmark Stadium.

Opening in the 2026 NFL season, The New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.

ESSENTIAL FUNCTIONS

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.

• Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo in accordance with the information provided by the management team.

• Provide exceptional customer service to stadium visitors by welcoming each visitor, serving during their tour experience, and maintaining a professional image and pleasant demeanor at all times.

• Answer questions from visitors regarding information on daily stadium tour options and other Highmark Stadium offerings such as private tours and private events.

• Collaborate with team members to monitor the tour route and ensure smooth tour operations.

• Communicate with teammates and supervisors via 2-way radio to relay updates, coordinate tour timing, and support tour operations.

• Ensure safety of all visitors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.

• Relevant customer service experience and ability to demonstrate a positive, team-oriented attitude.

• Excellent interpersonal and guest engagement skills.

• Ability to memorize and accurately recite scripted tour facts and information.

• Willingness to be flexible with their schedule and daily assignments, and work on evenings, weekends, and holidays as required.

• Computer experience and internet access for scheduling purposes.

• Ability to stand for long periods of time, walk long distances, use escalators and operate elevators.

• Ticketmaster Host experience is a plus.

• Bilingual skills are a plus.

COMPENSATION

Competitive salary of $18/hour.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk long distances.

• Ability to lift and/or move up to 25 pounds.

• Ability to work in an environment where cold/hot temperatures are possible.

• Noise levels may vary from moderate to loud depending on stadium operations or events.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.