Stadium Hospitality GM: Lead Guest Experience

Prodigy Search; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Sodexo Live! currently seeks a General Manager for Lucas Oil Stadium in Indianapolis, IN to oversee all aspects of operations and guest experiences at this premier sports and entertainment venue.

Reporting to the Regional Vice President, the GM will drive revenue growth, manage budgets, and lead a diverse team of managers and event staff to deliver exceptional service across concessions, catering, suites, and special events.

Qualifications

• Bachelor’s degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• Minimum 5 years of senior leadership experience within a contract-managed food and beverage sports entertainment environment.
• Proven success in leading large teams and client relationships and customer service.
• Strong financial acumen and managing multimillion-dollar operations.
• Passion for sports, entertainment, and creating unforgettable guest experiences.
• Ability to thrive in a fast-paced, high-profile environment.
• Demonstrated success interfacing with multiple organizational functions.

Responsibilities

• Leads all operations including concessions, catering, suites, clubs, and special events for the stadium.
• Provides hands-on leadership and direction to department heads and staff.
• Fosters relationships with the Colts organization, vendors, and community partners.
• Champions innovation in service delivery, technology, and fan engagement.
• Manages the financial performance of the venue through budgeting, sales plans, and forecasts.
• Participates in recruitment, selection and training as needed.
• Identifies and responds to client and customer feedback and escalated situations.
• Ensures compliance with company standards, client specifications, contractual obligations, and regulatory requirements.

Education

Bachelor’s degree

Job description

Sodexo Live! currently seeks a General Manager for Lucas Oil Stadium in Indianapolis, IN to oversee all aspects of operations and guest experiences at this premier sports and entertainment venue.

Reporting to the Regional Vice President, the GM will drive revenue growth, manage budgets, and lead a diverse team of managers and event staff to deliver exceptional service across concessions, catering, suites, and special events.