Stadium Guest Experience Concierge

Columbus Crew; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Columbus Crew seeks qualified Building Concierges to serve as the first point of contact for daily operations at Ohio Health Performance Center, Historic Crew Stadium, and Scotts Miracle-Gro Field. The role provides support for daily building functions and creating first in class guest experiences.

Essential duties include greeting visitors, answering inquiries, managing mail and deliveries, assisting with calendars and events, and maintaining a professional front desk presence.

Qualifications

• Must be at least 18 years old and eligible to work in the United States.
• Reliable transportation access.
• Proficiency in Microsoft Teams and Office applications (Word, PowerPoint, Excel).
• Exceptional professionalism with strong organizational and interpersonal skills.
• Demonstrated conflict resolution and effective problem-solving abilities.
• Self-motivated with ability to work independently.

Responsibilities

• Serve as a point of contact for buildings and engage with guests.
• Provide accurate information to guests with courtesy.
• Implement visitor and contractor management processes.
• Assist with inventory, record-keeping, data entry and lists.
• Answer and forward all incoming calls, inquiries and e-mails.
• Organize and sort all mail/deliveries.
• Maintain the Front Desk and Lobby, keeping them clean and organized.
• Assist with the building calendar, upcoming visitors, meetings and events.
• Perform administrative and clerical duties.
• Other duties and responsibilities as assigned.

Tools

Microsoft Teams

Microsoft Office (Word, PowerPoint, Excel)

Job description

Columbus Crew seeks qualified Building Concierges to serve as the first point of contact for daily operations at Ohio Health Performance Center, Historic Crew Stadium, and Scotts Miracle-Gro Field. The role provides support for daily building functions and creating first in class guest experiences.

Essential duties include greeting visitors, answering inquiries, managing mail and deliveries, assisting with calendars and events, and maintaining a professional front desk presence.