Guest Services Concierge & Breakfast Attendant

Marriott Columbus OSU; Columbus (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability insurance

Tuition assistance

401K

Discounted hotel rates

Training & career development

Job summary

Concord Hospitality is hiring a Concierge at our Columbus, OH location to enhance the guest experience with local knowledge, restaurant and entertainment recommendations, and seamless service.

You will respond to guest requests, arrange transportation and reservations, provide area information, and coordinate with hotel departments to ensure memorable visits. This full-time role offers benefits and growth opportunities in a hospitality-driven team.

Qualifications

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Job description

Concord Hospitality is hiring a Concierge at our Columbus, OH location to enhance the guest experience with local knowledge, restaurant and entertainment recommendations, and seamless service.

You will respond to guest requests, arrange transportation and reservations, provide area information, and coordinate with hotel departments to ensure memorable visits. This full-time role offers benefits and growth opportunities in a hospitality-driven team.