Stabilization Case Manager

Childrens Services Of Roxbury; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health and Wellness Benefits (health, 

Retirement plans

Professional development via CEU

Employee discounts

Job summary

Children’s Services of Roxbury is seeking a Stabilization Case Manager to work with families in shelter as they transition to permanent housing. The role focuses on preventing homelessness and supporting two years of stability for families in Boston.

You will assess family strengths, develop service plans, and collaborate with shelter staff and families to achieve well-being and housing goals. Strong communication and organizational skills are essential.

Qualifications

• Written and verbal fluency in English is required.
• Experience with formerly homeless or low-income families is required.
• Proficiency with data entry and reporting is expected.
• Travel to local meetings is required.

Responsibilities

• Meet with families monthly in their homes across Boston and coordinate with partners to support long-term stability.
• Complete the CSR stabilization assessment and develop an EOHLC service plan to address housing barriers.
• Assist participants in establishing positive relationships with landlords and conduct quarterly check-ins.
• Support families to maintain housing, mediate with landlords, and provide housing counseling and referrals.
• Coordinate legal services and assist with appeals, mediation, and housing court when needed.
• Support families in increasing economic self-sufficiency through collaboration with CSR Workforce Development and budgeting education.
• Assist parents in obtaining health insurance and primary care for all family members.
• Maintain client files and ensure data reporting per HUD requirements.
• Perform other duties as assigned.

Skills

Fluent English

Experience with homeless families

Reliable transportation

Independent and collaborative work

Strong planning and organization

Education

Bachelor's degree in human services or related field

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Roxbury, MA, US

Salary Range: $50,000.00 To $55,000.00 Annually

Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you.

Overview

The lack of adequate, affordable housing further destabilizes economically-disadvantaged adults and families. CSR’s Housing and Stabilization Services staff are committed to addressing the needs of individuals and families struggling with homelessness, by providing permanent or temporary shelter along with food and clothing. Our safe, secure, and nurturing environments help families and individuals regain their self-esteem, develop life skills and financial independence, while remaining healthy and connected to their communities.

Position Summary

The Stabilization Case Manager will work with families in shelter as they transition to permanent housing and support them for two years. The main goals are to prevent homelessness and help families flourish. The Case Manager will assess family’s strengths and needs and will support them in achieving improved family well-being and housing stability. The Stabilization Case Manager will employ a strength based and person-centered approach to working with families and will collaborate closely with shelter staff and family to help achieve family and departmental goals.

Responsibilities

• Meet with families monthly in their homes across Boston, make referrals to community resources, and partner to support their goals related to long term stability and family independence.
• Complete the CSR stabilization assessment and establish a EOHLC service plan that addresses barriers to maintaining housing.
• Assist participants in establishing and maintaining positive relationships with landlords, and housing provider. Provide quarterly check-ins with collaterals and mediate any conflict.
• Support families to remain in compliance with their leases and stabilization plans, mediate with landlords, and provide housing counseling, information and referrals to prevent loss of housing.
• Coordinate legal services, assist with appeal process, mediation, support and attend housing court in cases of termination of rental subsidy or eviction
• Support families in increasing economic self-sufficiency by: Working collaboratively with CSR Workforce Development team; improving financial literacy; budgeting; building savings; and applying for all eligible benefits.
• Support parents in obtaining health insurance, primary health care provider and other medical services as needed for all family members.
• Conduct interventions, make referrals, and manages crisis as needed in accordance with agency policies.
• Maintain client files as required either in computer database or paper file; ensure all data reporting contract requirements are met in accordance with DHCD and CSR requirements, including but not limited to: HUD Assessments (Intake, Update and Exit); Case Notes; Stabilization Housing Plan and Incident Reports.
• Other duties as assigned.

Education, Experience and Skills Required

• Experience working with formerly homeless or low-income families and knowledge of community resources required.
• Written and verbal fluency in the English language required.
• Reliable transportation for home visits and meetings required.
• Proficiency with Microsoft Office Suite required.
• Bachelor’s Degree in human service or a related field preferred.
• Ability to speak/write in Spanish and/or Haitian Creole preferred.
• Experience entering data into ETO or Apricot preferred.
• Must be able to climb 4 flights of stairs.
• Knowledge of community resources and agencies that will assist families with long term goals and stability preferred
• Excellent self and cultural awareness
• Demonstrated ability to develop and maintain boundaries and positive relationships with families.
• Proven ability to work well with others, including a diverse team and people experiencing homelessness
• Able to work independently in a self-directed manner to accomplish tasks
• Uses supervision and consultation in decision making
• Must be consistent but flexible and able to adapt to quickly changing circumstances
• Ability to communicate and negotiate effectively, both orally and in writing.
• Strong planning, organizational, attention to details, and computer skills
• Strong interpersonal skills; actively listens, self-regulates, conveys empathy, and ability to remain calm in a crisis.
• Must be willing and able to travel to local meetings

What We Offer

We believe in taking care of our team, which is why we offer:

• Health and Wellness Benefits including health, dental, and vision insurance, retirement plans, and more for full-time employees.
• Growth opportunities for professional development and clear paths to career advancement available through online CEU educational courses
• Employee Discounts program providing discounts on thousands of products and services.
• Access to free, on-line CEU approved educational courses

At Children’s Services of Roxbury, we are committed to creating an inclusive environment where everyone feels welcome. Children’s Services of Roxbury is an equal opportunity employer, we encourage applicants of all backgrounds to apply.