Stabilization Case Manager

Children's Services of Roxbury, Inc.; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Professional development

Employee discounts

Free CEU courses

Job summary

Children’s Services of Roxbury, Inc. seeks a Stabilization Case Manager to assist families in shelter as they move toward permanent housing. You will assess strengths, support two years of services, and collaborate with shelter staff to improve family well‑being and stability.

You’ll work in Boston, coordinating with the CSR Workforce Development team and local resources to prevent homelessness and promote self‑sufficiency.

Qualifications

• Experience working with formerly homeless or low‑income families.
• Written and verbal fluency in the English language required.
• Reliable transportation for home visits and meetings required.
• Proficiency with Microsoft Office Suite required.
• Bachelor’s Degree in human service or a related field preferred.
• Ability to speak/write in Spanish and/or Haitian Creole preferred.

Responsibilities

• Meet families monthly in their homes across Boston and refer to community resources to support long-term stability.
• Complete stabilization assessments and establish service plans addressing housing barriers.
• Assist with relationships with landlords and housing providers; provide quarterly check-ins.
• Support families to stay in compliant leases and stabilize housing.
• Coordinate legal services, appeals, mediation, and housing court involvement as needed.
• Improve financial literacy and help families access eligible benefits.
• Assist families in obtaining health insurance and primary care.
• Conduct interventions and crisis management per agency policies.
• Maintain client files and report data in line with contract requirements.

Skills

Homelessness services

English communication

Crisis intervention

Interpersonal skills

Education

Bachelor’s Degree in human service or related field

Tools

Microsoft Office Suite

Job description

Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you.

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you.

Overview

The lack of adequate, affordable housing further destabilizes economically-disadvantaged adults and families. CSR’s Housing and Stabilization Services staff are committed to addressing the needs of individuals and families struggling with homelessness, by providing permanent or temporary shelter along with food and clothing. Our safe, secure, and nurturing environments help families and individuals regain their self-esteem, develop life skills and financial independence, while remaining healthy and connected to their communities.

Position Summary

The Stabilization Case Manager will work with families in shelter as they transition to permanent housing and support them for two years. The main goals are to prevent homelessness and help families flourish. The Case Manager will assess family’s strengths and needs and will support them in achieving improved family well‑being and housing stability. The Stabilization Case Manager will employ a strength based and person‑centered approach to working with families and will collaborate closely with shelter staff and family to help achieve family and departmental goals.

Responsibilities

• Meet with families monthly in their homes across Boston, make referrals to community resources, and partner to support their goals related to long term stability and family independence.
• Complete the CSR stabilization assessment and establish a EOHLC service plan that addresses barriers to maintaining housing.
• Assist participants in establishing and maintaining positive relationships with landlords, and housing provider. Provide quarterly check‑ins with collaterals and mediate any conflict.
• Support families to remain in compliance with their leases and stabilization plans, mediate with landlords, and provide housing counseling, information and referrals to prevent loss of housing.
• Coordinate legal services, assist with appeal process, mediation, support and attend housing court in cases of termination of rental subsidy or eviction.
• Support families in increasing economic self‑sufficiency by: Working collaboratively with CSR Workforce Development team; improving financial literacy; budgeting; building savings; and applying for all eligible benefits.
• Support parents in obtaining health insurance, primary health care provider and other medical services as needed for all family members.
• Conduct interventions, make referrals, and manage crisis as needed in accordance with agency policies.
• Maintain client files as required either in computer database or paper file; ensure all data reporting contract requirements are met in accordance with DHCD and CSR requirements, including but not limited to: HUD Assessments (Intake, Update and Exit); Case Notes; Stabilization Housing Plan and Incident Reports.
• Other duties as assigned.

Education, Experience And Skills Required

• Experience working with formerly homeless or low‑income families and knowledge of community resources required.
• Written and verbal fluency in the English language required.
• Reliable transportation for home visits and meetings required.
• Proficiency with Microsoft Office Suite required.
• Bachelor’s Degree in human service or a related field preferred.
• Ability to speak/write in Spanish and/or Haitian Creole preferred.
• Experience entering data into ETO or Apricot preferred.
• Must be able to climb 4 flights of stairs.
• Knowledge of community resources and agencies that will assist families with long term goals and stability preferred.
• Excellent self and cultural awareness.
• Demonstrated ability to develop and maintain boundaries and positive relationships with families.
• Proven ability to work well with others, including a diverse team and people experiencing homelessness.
• Able to work independently in a self‑directed manner to accomplish tasks.
• Uses supervision and consultation in decision making.
• Must be consistent but flexible and able to adapt to quickly changing circumstances.
• Ability to communicate and negotiate effectively, both orally and in writing.
• Strong planning, organizational, attention to details, and computer skills.
• Strong interpersonal skills; actively listens, self‑regulates, conveys empathy, and ability to remain calm in a crisis.
• Must be willing and able to travel to local meetings.

What We Offer

• Health and Wellness Benefits including health, dental, and vision insurance, retirement plans, and more for full‑time employees.
• Growth opportunities for professional development and clear paths to career advancement available through online CEU educational courses.
• Employee Discounts program providing discounts on thousands of products and services.
• Access to free, on‑line CEU approved educational courses.

At Children’s Services of Roxbury, we are committed to creating an inclusive environment where everyone feels welcome.

Children’s Services of Roxbury is an equal opportunity employer, we encourage applicants of all backgrounds to apply.