SSG Fox SPGP Case Manager

New England Center and Home for Veterans; Haverhill (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

New England Center and Home for Veterans (NECHV) seeks a dedicated Case Manager to coordinate services for Veterans enrolled in the SSG Fox SPGP. The role emphasizes case management, ISP development, and linking Veterans to VA and community resources across MA and NH counties.

The position supports suicide prevention, partners with clinical and peer staff, conducts outreach, maintains documentation, and participates in team meetings to ensure high-quality care for Veterans at risk.

Qualifications

• Bachelor’s degree and 1–2 years of experience serving vulnerable populations (including homelessness, mental health or SUD, trauma, or justice-system involvement).
• Experience providing case management, navigating community resources, and accessing VA and non-VA benefits.
• Strong understanding of local community resources and benefits.
• Experience with motivational interviewing and trauma-informed care.
• Experience with crisis intervention and de-escalation.
• Flexible self-starter with strong analytical skills.
• Experience supporting individuals at risk of suicide preferred.
• Group facilitation experience preferred.

Responsibilities

• Manage a caseload of approximately 50 Veterans enrolled in NECHV’s SSG Fox SPGP, coordinating services and providing case management.
• Collaborate with NECHV team members to complete and update required SSG Fox SPGP documentation, including ISPs, assessments, screening tools, and case notes.
• Connect Veterans with VA and civilian benefits, social services, and NECHV programs to help reduce suicide risk.
• Collaborate with NECHV staff, partners, and stakeholders to connect Veterans with needed support and participate in case conferences.
• Consult with the Mental Health Clinician to connect Veterans with clinical support.
• Engage Peer Support Specialists, as appropriate, to provide health care navigation, appointment accompaniment, and related guidance and support.
• Coordinate suicide prevention financial assistance related to obtaining or maintaining employment, lethal means safety training, and secure storage.
• Ensure data collection is complete, accurate, timely, efficient, and compliant with agency and funder requirements.
• Collaborate with NECHV team members, community partners, and stakeholders to promote the program, conduct outreach, and establish referral pathways.
• Participate in and facilitate nontraditional groups and activities that engage Veterans at high risk for suicide, build peer support, reduce social isolation, and foster connection.
• Provide responsive, professional service to Veterans, partners, and stakeholders.
• Attend department and team meetings, trainings, case conferences, and individual supervision.
• Perform other duties as needed.

Skills

Case management

Resource navigation

VA & non-VA benefits

Trauma-informed care

Crisis intervention

Motivational interviewing

Data/documentation

Strong analytical skills

Education

Bachelor’s degree

Tools

Microsoft Office

Databases

Job description

Position Title: Case Manager, Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program

Department: Human Services

Reports to: Program Director, Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program

Exemption: Non-exempt

Pay Range: $50-55k, sign on bonus eligibility

Job Summary

NECHV has been awarded the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) from the U.S. Department of Veterans Affairs and seeks an enthusiastic Case Manager to coordinate services and provide case management services to Veterans enrolled in the program.

NECHV’s SSG Fox SPGP will provide community-based suicide prevention services to 200 Veterans and their families across Suffolk, Middlesex, Essex, Bristol, Plymouth, and Norfolk counties in Massachusetts and Rockingham and Hillsborough counties in New Hampshire.

Job Responsibilities

• Manage a caseload of approximately 50 Veterans enrolled in NECHV’s SSG Fox SPGP, coordinating services and providing case management.
• Collaborate with NECHV team members to complete and update required SSG Fox SPGP documentation, including Individual Service Plans (ISPs), assessments, screening tools, and case notes.
• Connect Veterans with VA and civilian benefits, social services, and NECHV programs to help reduce suicide risk.
• Collaborate with NECHV staff, partners, and stakeholders to connect Veterans with needed support and participate in case conferences.
• Consult with the Mental Health Clinician to connect Veterans with clinical support.
• Engage Peer Support Specialists, as appropriate, to provide health care navigation, appointment accompaniment, and related guidance and support.
• Coordinate suicide prevention financial assistance related to obtaining or maintaining employment, lethal means safety training, and secure storage.
• Ensure data collection is complete, accurate, timely, efficient, and compliant with agency and funder requirements. Consult with the SSG Fox SPGP Quality Assurance Specialist to verify data and documentation accuracy.
• Collaborate with NECHV team members, community partners, and stakeholders to promote the program, conduct outreach, and establish referral pathways.
• Participate in and facilitate nontraditional groups and activities that engage Veterans at high risk for suicide, build peer support, reduce social isolation, and foster connection, as needed.
• Provide responsive, professional service to Veterans, partners, and stakeholders.
• Attend department and team meetings, trainings, case conferences, and individual supervision.
• Perform other duties as needed.

Qualifications

Required Qualifications

• Bachelor’s degree and one to two years of experience serving vulnerable populations, including individuals who have experienced homelessness, mental health or substance use disorders, trauma, or justice-system involvement. Relevant experience may be considered in lieu of a bachelor’s degree on a case-by-case basis.
• Experience providing case management, navigating community resources, and accessing VA and non-VA benefits.
• Maintain a strong understanding of local community-based resources and benefits.
• Experience with and commitment to motivational interviewing and trauma-informed care.
• Experience with crisis intervention and de-escalation.
• Flexible self-starter with strong analytical skills.
• Experience supporting individuals at risk of suicide is preferred.
• Group facilitation experience is preferred.

Essential Functions

• Valid driver’s license.
• Ability to travel throughout Eastern Massachusetts and Southern New Hampshire and work from NECHV’s Boston and Merrimack Valley offices as needed.
• Comfort working in the community and conducting outreach to Veterans in nontraditional, nonclinical settings.
• Strong time management and organizational skills.
• Ability to facilitate nontraditional groups and activities, as needed.
• Experience working with Veteran populations is preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and databases.
• Strong written and oral communication skills.
• Ability to work with complex, at-risk Veteran populations.
• Ability to maintain strong personal and professional boundaries.