Quality Assurance Specialist, SSG Fox SPGP

New England Center and Home for Veterans; Haverhill (MA); On-site; USD 59,000 - 72,000; Full time

Job summary

New England Center and Home for Veterans seeks a Quality Assurance Specialist to ensure rigorous data collection, documentation, and compliance for the SSG Fox SPGP program across MA/NH regions.

The role collaborates with the Director of Performance Monitoring and Evaluation to develop workflows, SOPs, training materials, and data quality dashboards, supporting accurate outcomes reporting and program integrity.

Qualifications

• Bachelor's Degree required.
• Experience managing data collection, transcription, cleaning, and reporting.
• Experience with Efforts to Outcomes (ETO) and Airtable or other relational databases.
• Understanding of data collection needs and program evaluation methodologies.
• Proficiency with Microsoft Office applications.
• Experience in a human services setting and with vulnerable populations preferred.

Responsibilities

• Ensure program documentation, eligibility, screening, and data requirements are met.
• Develop workflows, SOPs, and training materials to support compliance and data collection.
• Train staff on enrollment protocols, screenings, ISPs, and data elements.
• Collaborate on data elements such as enrollment protocols and service plans.
• Create data quality reports and dashboards; resolve issues.
• Conduct regular audits in Efforts to Outcomes to verify compliance.
• Coordinate with Finance on grant spending and financial assistance.
• Maintain data collection forms and SOPs; update as needed.
• Attend meetings, trainings, and supervision sessions.
• Perform other duties as needed.

Skills

Data collection

Data analysis

Reporting

Microsoft Office

Education

Bachelor's degree

Tools

Efforts to Outcomes (ETO)

Airtable

Relational databases

Job description

Position Title: Quality Assurance Specialist, Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program

Department: Human Services

Reports to: Director of Performance Monitoring and Evaluation

Exemption: Non-exempt

Pay Rate: $65,000, sign on bonus eligibility

Job Summary: NECHV has received a Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) award from the U.S. Department of Veterans Affairs (VA) and seeks an enthusiastic and detail-oriented Quality Assurance Specialist to ensure successful implementation and compliance with all program processes and procedures. NECHV’s SSG Fox SPGP will provide community-based suicide prevention services to 200 Veterans and their families annually across Suffolk, Middlesex, Essex, Bristol, Plymouth, and Norfolk counties in Massachusetts and Rockingham and Hillsborough counties in New Hampshire.

Job Responsibilities

• Work with the Director of Performance Monitoring and Evaluation and the SSG Fox SPGP team to ensure compliance with program documentation, eligibility, screening, and data requirements.
• Partner with the Director of Performance Monitoring and Evaluation and the SSG Fox SPGP Director to implement the program, create and document workflows and standard operating procedures, and develop training materials that strengthen the team’s understanding of compliance and data collection requirements. Ensure that SSG Fox SPGP workflows and data collection align with the Center’s existing policies and expectations.
• Meet with team members during onboarding and as needed to provide the training and support required to meet SSG Fox SPGP data collection and documentation guidelines.
• Work closely with the SSG Fox SPGP Director to train and support team members on required data elements, including enrollment protocols, pre and post-service screening tools, suicide prevention plans, and Individualized Service Plans (ISPs).
• Run custom data quality reports and performance dashboards, resolve identified issues, and ensure data are complete, accurate, and compliant with SSG Fox SPGP guidelines and protocols.
• Conduct regular audits in Efforts to Outcomes (ETO) to verify compliance with documentation and reporting standards in the SSG Fox SPGP Program Guide.
• Perform quality assurance and compliance reviews of suicide prevention financial assistance, including adherence to grant spending limits, and coordinate with Finance as needed.
• Place and track orders for suicide prevention financial assistance.
• Ensure client participation in nontraditional groups and activities is recorded and captured to accurately to support evaluation of program outcomes.
• Maintain and update SSG Fox SPGP data collection, workflows, standard operating procedures, and forms as necessary.
• Attend department and team meetings, trainings, case conferences, and individual supervision.
• Perform other duties as needed.

Qualifications

Required Qualifications

• Bachelor's Degree.
• Experience managing data collection, transcription, cleaning, quantitative and qualitative analysis, and reporting.
• Experience with Efforts to Outcomes (ETO), Airtable and/or other relational databases.
• Understanding of data collection needs and methods, and practical knowledge of program evaluation methodologies.
• Proficiency in Microsoft Office applications.
• Experience in a human services setting and knowledge of community-based services preferred.
• Commitment to serving vulnerable populations, including people who have experienced homelessness, limited economic resources, mental health or substance use disorders, trauma, or involvement with the justice system.

Essential Functions

• Ability to work from NECHV’s Boston and Merrimack Valley offices as needed to support team members.
• Strong interpersonal, written and oral communication skills.
• Strong attention to detail and problem-solving skills.
• Inquisitive and analytical mindset.
• Flexibility and strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, multi-cultural environment.