SRM/patient Access Representative

TEKsystems; Santa Rosa (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

Health Savings Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a Patient Access Representative for Santa Rosa, CA, to support registration and admitting in the Emergency Department and Admitting. This contract role is 3 months with potential for extension and is fully onsite.

You will greet patients, verify identity and insurance, collect documents, explain admissions forms, handle inquiries, and maintain accurate records in a fast-paced hospital setting.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong critical thinking and problem-solving abilities.
• Demonstrated empathy and professionalism when working with patients.
• Ability to multitask in a fast-paced environment.
• Strong teamwork skills with the ability to work independently.

Responsibilities

• Greet and assist patients and visitors in a professional, compassionate manner
• Register patients and accurately enter demographic information into the system
• Verify patient and visitor identity through collection of required documentation and photo identification
• Review and verify insurance coverage and eligibility
• Determine patient payment options and provide information regarding financial assistance programs when applicable
• Explain consent forms and admissions documents to patients
• Distribute and collect required admissions paperwork
• Answer incoming phone calls and respond to inquiries
• Maintain accurate records while ensuring compliance with organizational policies and procedures

Skills

Strong customer service

Excellent communication

Attention to detail

Critical thinking

Empathy

Multitasking

Teamwork

Job description

Location: Santa Rosa Memorial Hospital & Healdsburg Hospital

Department: Emergency Department (ED) & Admitting

Duration: 3-Month Contract with potential for extension

Schedule: Full-Time, 40 hours per week

Shift Availability:

• AM Shifts: Start times between 5:00 AM and 10:00 AM (Santa Rosa Memorial Hospital, Admitting and ED)
• Alternating weekends required (one weekend on, one weekend off)

Position Summary Our healthcare partner is seeking Patient Access Representatives to support registration and admitting operations within the Emergency Department and Admitting departments. This role serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate patient registration and insurance verification.

Key Responsibilities

• Greet and assist patients and visitors in a professional, compassionate manner
• Register patients and accurately enter demographic information into the system
• Verify patient and visitor identity through collection of required documentation and photo identification
• Review and verify insurance coverage and eligibility
• Determine patient payment options and provide information regarding financial assistance programs when applicable
• Explain consent forms and admissions documents to patients
• Distribute and collect required admissions paperwork
• Answer incoming phone calls and respond to inquiries
• Maintain accurate records while ensuring compliance with organizational policies and procedures

Required Qualifications

• Strong customer service experience
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Strong critical thinking and problem-solving abilities
• Demonstrated empathy and professionalism when working with patients
• Ability to multitask in a fast-paced environment
• Strong teamwork skills with the ability to work independently

Why Join?

• Opportunity to gain experience with a respected health system
• Supportive team-oriented environment
• Exposure to Emergency Department and Admitting operations
• Immediate opportunity to make an impact supporting patient access services

Job Type & Location

This is a Contract position based out of Santa Rosa, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Rosa,CA.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.