SRE Software Engineer III - AI-Driven Reliability

JPMorganChase; Jersey City (NJ); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorganChase is seeking an SRE Software Engineer III to build and operate resilient software solutions that improve availability, reliability, and customer experience. You will design automated delivery approaches and implement site reliability practices across engineering and stakeholder groups.

You will collaborate to resolve complex multi-system issues, define SLOs, and advance observability with telemetry, dashboards, and alerting to shorten detection and recovery times.

Qualifications

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Proficiency in site reliability culture and principles, including applying reliability practices within an application or platform.
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET.
• Experience building observability solutions, including telemetry collection and service level objective-based alerting using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk.
• Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform.
• Familiarity with containers and orchestration technologies such as Docker, Kubernetes, or Amazon Elastic Container Service.
• Working knowledge of diagnosing and troubleshooting common networking concepts and issues in distributed systems.
• Ability to proactively remove blockers, learn new technologies, and apply new approaches to improve delivery outcomes.
• Working knowledge of using enterprise‑authorized AI‑assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.

Responsibilities

• Design and implement automated continuous integration and continuous delivery pipelines to improve release quality, speed, and repeatability.
• Develop, test, and deliver software solutions that strengthen availability, reliability, scalability, and operational readiness of applications and services.
• Partner with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems to restore service and prevent recurrence.
• Define and use service level indicators and service level objectives to proactively identify risk, prioritize reliability improvements, and reduce customer impact.
• Advance observability practices by improving telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover.
• Improve operational excellence through runbooks, automation, and continuous improvement actions that reduce toil and production risk.
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Skills

Site reliability

Python/Java/.NET

Observability

CI/CD

Containers

Networking

AI-assisted development

Education

Bachelor's degree in Computer Science

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Docker

Kubernetes

Amazon ECS

Job description

JPMorganChase is seeking an SRE Software Engineer III to build and operate resilient software solutions that improve availability, reliability, and customer experience. You will design automated delivery approaches and implement site reliability practices across engineering and stakeholder groups.

You will collaborate to resolve complex multi-system issues, define SLOs, and advance observability with telemetry, dashboards, and alerting to shorten detection and recovery times.