SRE: Retail & Marcom Systems at Scale

Apple, Inc.; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Apple, Inc. in Austin, Texas is seeking a Site Reliability Engineer for Retail and Marcom Engineering within IS&T. You will ensure reliability, monitor performance, participate in on-call rotations, and drive infrastructure automation across cloud and on-prem environments using IaC.

The role emphasizes building highly available systems, managing Kubernetes, and collaborating with cross-functional teams to scale services for retail and marketing experiences.

Qualifications

• 3 years hands-on experience as a systems, storage or cloud engineer.
• Knowledge of Linux utilities and programs.
• Expertise in Kubernetes platform, on-premise or Cloud.
• Experience with configuration management (Puppet, Ansible).
• Understanding of virtualization technologies (VMware, KVM).
• Experience automating workflows with Python or Go.
• Knowledge of networking (IPv4/IPv6, DNS, network segmentation).

Responsibilities

• Monitor the health, performance, and availability of production systems, and respond to alerts to maintain agreed SLOs/SLAs
• Participate in on-call rotations, acting as a first responder to production incidents — triaging, diagnosing, and resolving issues across the full stack (infrastructure, backend services, and client-side/front-end).
• Design, build, and maintain highly available, fault-tolerant systems across on-premise and cloud environments (AWS/GCP), incorporating redundancy and failover best practices.
• Automate infrastructure provisioning and configuration using Infrastructure as Code and configuration management tools (e.g., Ansible, Puppet, Terraform)
• Develop and maintain operational tooling and automation scripts in Python or Go to streamline workflows, improve observability, and reduce repetitive manual work
• Administer and optimize Kubernetes clusters and container orchestration for scalability, resilience, and efficient resource utilization
• Conduct capacity planning and performance tuning — analyzing traffic patterns, resource utilization, and application behavior to proactively scale systems ahead of demand
• Perform root cause analysis on incidents and participate in postmortems, translating findings into concrete reliability improvements and preventive automation
• Document system architecture, runbooks, and operational procedures clearly for both technical and non-technical stakeholders
• Contribute to the ongoing evolution of reliability practices and infrastructure automation standards across multi-platform cloud and on-premise environments

Skills

Kubernetes

AWS

GCP

Terraform

Ansible

Puppet

Python

Go

Linux

On-call experience

Tools

Terraform

Ansible

Puppet

Git

Jenkins

Vagrant

Job description

Apple, Inc. in Austin, Texas is seeking a Site Reliability Engineer for Retail and Marcom Engineering within IS&T. You will ensure reliability, monitor performance, participate in on-call rotations, and drive infrastructure automation across cloud and on-prem environments using IaC.

The role emphasizes building highly available systems, managing Kubernetes, and collaborating with cross-functional teams to scale services for retail and marketing experiences.