SRE Project Manager: Level 2

THEMESOFT; Cleveland (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Themesoft Inc. is seeking a strategic SRE Project Manager to drive alignment and delivery across multiple SRE teams.

This role blends technical program management with agile oversight, focusing on infrastructure projects, incident management, cloud cost optimization, and observability improvements. The SRE Project Manager will translate business goals into organized initiatives, ensure clear priorities, and uphold strong communication and documentation standards.

Qualifications

• 4+ years of experience in technical program management, project management, or product ownership roles in software engineering/development teams.
• Strong understanding of Agile/Scrum principles and Jira/Confluence best practices (e.g., Dashboards, JQL, Macros).
• Familiarity with cloud-native technologies (e.g., AWS, Kubernetes, ECS, Terraform).
• Experience with observability, alerting, and incident response tooling (e.g., Datadog, New Relic, PagerDuty).
• Comfortable analyzing data to drive decisions and communicating findings clearly to both engineers and executives.
• High attention to detail, follow-through, and accountability.
• Empathy and communication skills to work with diverse, distributed engineering teams.

Responsibilities

• Lead project planning, backlog refinement, sprint execution, and post-mortem ceremonies for one or more SRE teams.
• Coordinate cross-functional alignment with Dev, Security, and Cloud Engineering partners for cloud and infrastructure changes.
• Proactively manage Jira hygiene and workflows—ensuring tickets are well-defined and linked to Epics and Themes.
• Track and report progress on reliability, performance, and cost initiatives using dashboards and Confluence.
• Facilitate regular team ceremonies and leadership reviews with data-driven, outcome-oriented focus.
• Support compliance, access control, and decommissioning efforts across cloud and on-prem systems.

Skills

Agile/Scrum

Jira/Confluence

Cloud-native tech

Observability tooling

Data analysis

Communication

Empathy

Tools

Datadog

New Relic

PagerDuty

AWS

Kubernetes

ECS

Terraform

Job description

The SRE Project Manager (SPM) is a strategic and execution-oriented leader responsible for driving alignment, visibility, and delivery across multiple SRE engineering teams. This role blends technical program management with agile execution oversight—focusing on infrastructure projects, incident and RCA management, cloud cost optimization, observability tooling, and ongoing platform reliability efforts.

SPMs serve as force multipliers for their teams, removing blockers, ensuring clarity of priorities, and enabling engineers to focus on high-impact work. They translate high-level business goals into organized, measurable, and achievable initiatives while upholding high standards of communication, documentation, and follow-through.

Key Responsibilities

• Lead project planning, backlog refinement, sprint execution, and post-mortem ceremonies for one or more SRE teams.
• Coordinate cross-functional alignment with Dev, Security, and Cloud Engineering partners for work like containerization, version upgrades, and AWS infrastructure changes.
• Proactively manage Jira hygiene and workflows—ensuring that tickets are well-defined, estimated, assigned, and properly linked to Epics, Themes, and organizational priorities.
• Track and report progress on reliability, performance, and cost-focused initiatives using dashboards, Confluence documentation, and recurring status updates.
• Facilitate regular team ceremonies and leadership reviews, keeping meetings focused, data-driven, and outcome-oriented.
• Support compliance, access control, and decommissioning efforts across cloud and on-prem systems.
• Identify patterns and areas of opportunity for automation, documentation, and tooling improvements.
• Act as a steward of engineering time—minimizing context-switching, streamlining workflows, and closing the loop on stale or duplicative work.
• Contribute to shared documentation and knowledge management across the program.
• Continuously improve team processes through retrospectives and experimentation.

Qualifications

• Available to work 9am-5pm, US Eastern Time.
• 4+ years of experience in technical program management, project management, or product ownership roles in software engineering/development teams.
• Strong understanding of Agile/Scrum principles and Jira/Confluence best practices (e.g., Dashboards, JQL, Macros).
• Familiarity with cloud-native technologies (e.g., AWS, Kubernetes, ECS, Terraform).
• Experience with observability, alerting, and incident response tooling (e.g., Datadog, New Relic, PagerDuty).
• Comfortable analyzing data to drive decisions and communicating findings clearly to both engineers and executives.
• High attention to detail, follow-through, and accountability.
• Empathy and communication skills to work with diverse, distributed engineering teams.

Preferred Qualities

• Ability to manage ambiguity and bring structure to complex or undefined problem spaces.
• Systems thinker who can connect day-to-day tasks to larger program and business objectives.
• Collaborative mindset with a passion for empowering engineers and reducing toil.
• Familiarity with cost optimization strategies in cloud infrastructure.
• Previous exposure to infrastructure, SRE, and DevOps concepts.

Disclaimer

Themesoft Incis an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Work Authorization

Applicants must be legally authorized to work in the United States.